Customer Service Consultant - Personal Banking

Contact Centre Role - Banking - Full Time-Permanent - Brisbane Inner City- WFH Flex Your new company
This Customer Service Consultant position is with a well-established Australian customer-owned Bank, based at their Brisbane Inner City Contact Centre office.
Your new role
As a Customer Service Consultant based in a Contact Centre, you will be responsible for handling high volume inbound calls/enquiries and transactions as well as outbound follow-up activity (communication via calls predominantly, emails, live chat). You will provide support to customers within the Personal Banking space, handling customer enquiries regarding; opening accounts, internet banking, debit or credit cards, payments/transfers, fraud/theft, foreign exchange & Insurance. Ultimately, you will be identifying opportunities to assist customers with the Bank's range of products and services, and liaise with internal teams to provide solutions.
Further details;

Start Date: 14th October

Employment Type: Full Time, Permanent

Work Hours: Monday - Friday, day and afternoon shifts between the hours of 8am-8pm, with a Rotational Saturday 9am-2pm shift

Hybrid Role: After two months, a hybrid model will be introduced, where you will work two days from home

Location: Brisbane Inner City

Training: 4 week training program

What you'll need to succeed

Proven recent Customer Service experience

Proven Contact Centre/Banking/Retail/Receptionist or similar experience

Proven experience working in a fast-paced role

Strong communication/interpersonal skills

Strong computer skills

What you'll get in return

Salary package of $58,000 -$62,000 + 13% Super

2 days work from home

Career growth progression

Supportive and social workplace culture

Comprehensive training program

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
#2886111