Customer Service Consultant - Banking

Join a customer-centric team assisting members with their everyday personal banking needs Your new company
Work for a well-established and trusted customer-owned bank who hold themselves to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. Located in Collingwood, they are looking for a Customer Service Consultant to join their forward-thinking and supportive team, providing flexible working arrangements for a work-life balance.

Your new role
As the first point of contact for customers, you will be managing a high volume of inbound enquires as well as outbound follow-up activity. Providing a thorough service, you will also be identifying opportunities to assist customers with the bank's range of products and services and liaise with internal teams to provide solutions.

• Managing a high volume of calls and communication via live chat, email and social media
• Assist customers with enquiries such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, insurance products and more
• Conduct outbound calls to customers to follow up enquiries and welcome new customers
• Manage queries in accordance with the bank's policies and procedures in a timely, professional and efficient manner

What you'll need to succeed
To succeed in this position, you will be able to demonstrate your previous customer service experience, ability to build rapport and problem solve. Key success factors include:

• Previous experience in call centre, retail, hospitality or customer focused administrative role
• Strong written and verbal communication skills
• Confident computer skills and navigating multiple systems
• Demonstrated experience working in a fast-paced environment and ability to multitask
• Experience within Banking, Insurance or Financial Services is desirable but not essential

Successful applicants will be required to have full availability to work a rotating roster Monday to Friday between 8am and 8pm, as well as a rotational Saturday 9am-2pm shift.
What you'll get in return

• 6 -week training program
• Career growth progression
• Supportive and social workplace culture
• WFH flexibility: 2 days' work from home post training

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
PLEASE NOTE: all applicants are required to complete an online call centre scenario assessment. To register and complete the assessment, copy and paste the link below to your internet browser.
https://talentcentral.au.shl.com/player/link/42ab9594a9b64d91ae8b94d6b8f945e3

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