Senior Manager, Expenses Lead, Central Business Services (CBS)

Job description

Connect to your Industry

This is a new role within Central Business Services (CBS) for the management of Expenses services.

Central Business Services (CBS) is an organisation that provides various support services (such as HR, IT, Workplace, etc.) to the UK business along with some North South Europe (NSE) countries. We support the business and colleagues (our internal customers) and ensure they are provided exceptional service to meet all their needs in an efficient and intuitive way, with digital capability at the heart of this strategy.

We are seeking an experienced leader with a proven track record in managing Expenses processes and technology. The ideal candidate will demonstrate expertise in process & control optimisation, and compliance, driving efficiency and accuracy in expense management while fostering a culture of continuous improvement.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The role will report into the CBS Finance Lead and will be responsible for :

Strategic Leadership

• Contributing to the Expenses strategy, direction, and priorities, as part of the CBS leadership team.
• Defining the strategy to optimise Expense operations from a cost and service perspective.

Stakeholder Management

• Collaborating with cross-functional teams to drive strategic initiatives and ensure alignment with business objectives, contributing to the overall success of CBS.
• Working with a range of senior stakeholders to influence behavioural changes and drive compliance.
• Building and maintaining relationships with key stakeholders across the end-to-end Expenses process, to ensure alignment with business objectives, seamless delivery of services and drive continuous improvement in internal delivery partner performance.
• Managing senior stakeholders, e.g., partners, COOs, and other leadership members/executives' level across the firm.
• Managing the relationship with the firm's Quality, Risk & Security [QRS] and Financial Crimes teams

Team Management & Development

• Developing and mentoring teams, fostering a culture of continuous learning, and driving professional development initiatives.
• Being a people leader, listening and understanding team's feedback, and building upon team's capabilities in line with organisation and team members' personal objectives.
• Leading by example and promoting a collaborative and inclusive work environment, encouraging teamwork, diversity, and a strong sense of belonging within the CBS Finance function.

Operational Excellence

• Managing internal delivery partners (including working closely with Global Finance Services [GFS] as part of the extended delivery model) to drive operational excellence and ensure the timely and accurate delivery of Expenses services.
• Providing a client-centric experience while meeting agreed key performance indicators and metrics.
• Managing non-compliance and fraud associated with Expenses.
• Maintaining effective operational controls which will be relied upon by the firm's Chief Risk Officer to certify anti-fraud compliance.
• Ensuring audit controls are effective through liaising with Internal Audit and internal delivery partners.

Innovation & Technology

• Identifying opportunities to streamline and improve end-to-end Expenses processes.
• Embedding global & industry best practices within Expenses operations.

Governance

• Championing Governance by driving key governance forums with senior stakeholders to set direction of travel, analyse performance, resolve key issues, and plan strategic initiatives.

Connect to your skills and professional experience

Skills required for the role:

• Situational leadership skills to appropriately motivate, coach and mentor a team of varied roles.
• Strong vendor management skills , with a track record of effectively managing relationships with vendors and internal delivery partners and driving continuous improvement in their performance.
• Demonstrated expertise in process improvement and transformation , with the ability to identify opportunities for efficiency gains and lead successful implementation initiatives.
• Excellent stakeholder management, communication & influencing skills , with the ability to collaborate effectively with internal and external partners to achieve business objectives.
• Strong networking skills to build relationships with senior leaders across the end-to-end value chains.

Desirable Experience:

• Proven experience in leading Expenses operations.
• Experience in managing vendors and delivery partners.
• Experience in managing large-scale transformation projects
• Hands-on experience in implementing and managing Concur
• Experience in working in a partnership model.
• Experience in working in multinational cross border environments.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

Deloitte has provided me with outstanding support as a new parent and enabled me to take nine months of parental leave and to work flexibly since I returned to work.

-Jim, Enabling Functions

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm."

-Lisa, Enabling Functions

Our hybrid working policy

You'll be based in one of our UK offices with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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