Assistant Manager, Liabilities and FX - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

We are currently seeking a high caliber professional to join our department as Assistant Manager, Liabilities and FX

Principal responsibilities

• Assist in the implementation of Liabilities/FX business growth initiatives and customer acquisition
• Collaborate with different business units to implement programs, including end-to-end process management, target identification, budget planning, frontline training, customer communication and campaign result evaluation to enhance the product penetration and profitability
• Implement change and fine-tune processes to shorten processing time, execute customer journey and transaction migration initaitives
• Develop customer / product MIs to understand customer behavior, revenue dynamics and trend, and in turn drive continuous improvement of product development and profitability management
• Ensure relevant control measures are in place to minimize the risk exposure of the Bank as well as meeting all the internal standard, compliance, policies & regulation

Requirements

• University Degree in a related discipline or other relevant qualifications
• Minimum of two years solid experience in deposits, FX product management, or other product management experience within Retail Banking
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service delivery
• Proven ability to manage complex projects with multiple deadlines and shifting priorities
• Strong analytical reasoning and problem solving capabilities
• Numerate and positive individual, with excellent interpersonal skills
• Resilient, ability to embrace change
• Proficiency in both English and Chinese

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