Head of Acquisition - Cobrand - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Head of Acquisition - Cobrand - Card Product Department

Hang Seng's Card Product business offers a full spectrum of cards loan products and services to customers.
We are currently seeking high caliber individual to join our department as Head of Acquisition - Cobrand.

Principal responsibilities

• Responsible for the product level P&L and deliver KPIs achieving mixture of performance matrix in terms of the net interest income, net fee income, contra revenue (tactical and BAU), operating expenses (direct and indirect), card base, new cards, spending and receivable.
• Formulate and implement product and marketing strategies to increase customer base and receivable market shares, build habitual card usage, enhance branding awareness and grow customer base.
• Analyze and understand the market and customers, determine customer segment requirements, and provide differentiated products / campaigns to increase revenue and profitability.
• Lead the team to plan, develop and execute initiatives (acquisition, usage and customer cycle) to attract new customers as well as increasing spending and loyalty of existing portfolios.
• Identify strategic cobrand partners and leverage strategic cobrand partners' resources and businesses to develop sustainable and impactful strategic partnership.
• Apply latest technology to gain competitiveness edges for card products.
• Work closely with relevant parties in executing and delivering the new product development efforts to support the product strategy
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures and measures and to mitigate the risks.
• Lead, groom and coach a team to specialize in card product management to grow business

Requirements

• University degree or a relevant experience
• Over 15 years of working experience with at least 8 years managerial experience in the credit card business with broad business and social networks
• Solid experience in managing cobrand and portfolio management for credit card business with good sense of the card technologies and trends
• Excellent leadership, communication, presentation, and interpersonal skills
• Proactive, creative, customer focused, positive team player and independent
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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