L2/L3 Technical Support Specialist

Job Title

L2/L3 Technical Support Specialist, Mobile Apps - Online Partnerships Group

Role Description (and additional job description)

As a Technical Support Specialist for AdMob, you will be supporting our publishers with advanced product questions, technical issues, and implementations, as well as surfacing bugs and feature requests. In this role you will be working closely with the sales teams on resolving their technical escalations, as well as with the Product Specialists Team (PSL) and the Ad Tech Sales Engineers Team (ATS) to escalate bugs, feature requests, and advanced technical challenges.

This includes working with external partners on technical product optimizations and issues (e.g. implementation issues, code performance, debugging), scaling solutions and processes, and positioning new products.

While in this role you will learn Google ad monetization products (AdMob), develop technical expertise in mobile app monetization, and support sales and product strategies for driving adoption and growth. Lastly you'll learn how to work with partners and cross-functional teams.

Responsibilities

• Build expertise around mobile app ad monetization products and implementations (Android, iOS, Unity)

• Resolve product and technical escalations from sales teams and develop solutions to scale support.

Minimum Required Skills in Role

• Bachelor's degree in Computer Science or related technical field or equivalent practical experience

• Experience with coding in either Java (creating/troubleshooting Android Apps) and/or Swift and/or Objective C (creating/troubleshooting iOS Apps)

• Ability to troubleshoot implementation issues and surface potential root causes of bugs.

• Ability to translate technical concepts to non-technical audiences (and vice versa).

• Ability to interact effectively with external customers to understand needs and position products.