Assistant Manager, Acquisition - Core Card - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Manager, Acquisition - Core Card

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We are currently seeking a high caliber professional to join our department as Assistant Manager, Acquisition - Core Card.

Principal responsibilities

• Assist in the formulation of card product strategies and implementation of marketing programmes for growing the card-in-force of Hang Seng credit cards
• Manage the portfolio of credit cards to grow the card base and usage, as well as assist in the development of new product features to expand card portfolio and co-ordinate with internal departments to enhance customer experience
• Maintain good relationship with external parties such as card associations and joint promotion partners to solicit their supports and explore new business opportunities

Requirements

• University degree in a related discipline or other relevant qualifications
• Minimum of 3 years' banking experience, preferably with exposure to marketing / card business / social media marketing
• Strong attentiveness to detail, self-motivation and ability to work under pressure
• Good communication, interpersonal, analytical and project management skills
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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