Process Executive - Korean language
- Employer
- Cognizant
- Location
- Kuala Lumpur, Malaysia
- Salary
- Competitive
- Closing date
- Sep 19, 2024
View moreView less
- Job Function
- Other
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
You need to sign in or create an account to save a job.
Job Description
- Understand and remain up to date with client's policies and guidelines.
- Review user reports regarding website content.
- Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner.
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures.
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content.
- Review the reported content within agreed turnaround times and standards of quality.
- Recognize trends and patterns and escalate issues outside policy.
- Fulfill base productivity and quality requirements of the client
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community.
- Identify inefficiencies in workflows and suggest solutions.
- Review of sensitive content sometimes involving graphic or disturbing subject matter.
- Fresh graduate - 6 months of professional work experience (preferable from BPO industry)
- Diploma and above.
- Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.
- Knowledgeable with channels that provide on demand Video.
- Experience with confidential information collection and management (preferable)
You need to sign in or create an account to save a job.
Sign in to create job alerts
Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.
Create alert