Credit Control Manager

Our client has a collection that features over 20 privately owned luxury country houses and coastal getaways, each selected for its individual character. Distinctive in architecture and rich in British heritage, these properties are set in remarkable locations, offering stunning scenery that spans from scenic landscapes to vast beaches and peaceful woodlands. Every aspect of the guest experience is meticulously attended to by dedicated teams, ensuring memorable stays that guests are eager to revisit time after time.

* The Credit Control and Treasury Manager role will focus on two key areas: credit control and treasury management.
* You will be responsible for identifying customer accounts with outstanding or overdue balances by generating and analyzing reports from the Opera property management system.
* Work closely with hotel revenue and sales teams to address billing or payment disputes raised by customers, investigating discrepancies and resolving issues promptly to maintain positive customer relationships.
* Develop and sustain strong working relationships with both internal and external stakeholders, ensuring excellent customer service is consistently delivered.
* Follow company procedures to ensure timely payments, proactively contacting customers via phone and email when accounts become overdue.
* Regularly monitor and maintain customer credit levels by conducting routine credit checks.
* Escalate accounts with declining credit scores or those breaching agreed credit limits to the Group Financial Controller.
* Provide training and support to internal teams, including sales and front office staff, on credit policies, procedures, and best practices, ensuring consistent credit control practices across the organization.

* Recent experience in credit control, treasury, and people management within a finance team is essential, ideally within the hospitality industry.
* Being a fully or partly qualified accountant (ACA/ACCA/CIMA) is advantageous, with study support available.
* Proficient in using Microsoft Office applications, including advanced skills in Excel, Word, and PowerPoint.
* Strong knowledge and experience with Opera PMS are required.
* Ability to produce written reports and documentation to a high professional standard.
* Experience in the travel and hospitality sector is a plus, along with familiarity with Sage and other hospitality software systems.