Portfolio Management Manager - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities

• Lead the development to enhance the servicing and card loan journey and drive digitalization.
• Analyze the market and customer data to determine customer segment requirements, and provide differentiated programs / offers to meet customers' needs.
• Plan and develop campaigns with targeted offers to generate lending profits and enhance customer loyalty.
• Work closely with relevant stakeholders to analyze and understand the market trend and portfolios' performance with the objective to support growth momentum.
• Plan and develop initiatives to enhance the customer experience by applying the latest technology to gain competitiveness edges on payment flexibility.
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures and measures and to mitigate the risks.

Requirements

• University degree in Business Administration or related discipline
• Minimum of 10 years' relevant working experience, with solid experience in card loan business
• Good communication, interpersonal, analytical and project management skills
• Proactive, creative, customer focused, positive team player and independent
• Proficiency in both spoken and written English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.