Customer Retention Specialist

Insurance Retention Specialist Your New Company
Join a pioneering force in the global life insurance market. With a robust portfolio of life insurance policies, they manage approximately $30 billion in assets and proudly serve over 1 million customers. The team consists of over 1000 dedicated professionals across Australia and New Zealand and is committed to safeguarding the financial futures of their clients through superannuation, investments, and life insurance.
Your New Role
As a Customer Retention Specialist, you will be the driving force behind maintaining the customer base. Your role involves proactive inbound and outbound engagement, ensuring that every customer interaction is handled with care and expertise. You will be the face of the company, providing clear and concise advice on our life insurance products and fostering long-term loyalty.
What You'll Need to Succeed

RG146 qualification is mandatory, covering Tier 1 Generic Knowledge, Tier 1 Superannuation, Tier 1 Life Insurance, and Tier 1 Managed Investments.

Proven experience in customer retention, preferably in a high-volume contact centre environment.

Exceptional emotional intelligence to understand and address customer needs and challenges.

Expertise in life insurance products, with the ability to communicate complex information effectively is desirable.

What You'll Get in Return

Excellent training and career progression within a progressive organisation.

Excellent permanent salary

Flexible working

What you need to do now
If you're interested in this role, please send a copy of your most recent resume to James.gildea@hays.com.au #2882877