Custody Process Support Service Standard Lead at Citi

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills Citi's Custody Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

Reporting to the Global Head of Custody Operations, this senior management role will drive the strategy and delivery of the Custody Process Support function, which resides within the Custody Operations offering within Securities Services. Securities Services Operations comprises of multiple operations groups supporting our Custody (Global and Direct), Fund Accounting, Transfer Agency, Securities Lending and Issuer Services businesses.

The individual will develop the detailed plan collaborating with partners across Operations, Product and Technology and will drive the projects and changes required to implement all phases of the roll out of Custody Process Support globally. They will lead the work required to deliver the new Operations processes, the Operations Location strategy and will assume responsibility for subsequent phases of delivery to reach the end state.

This role will represent Custody Process Support across all Internal forums, meetings etc, and where required, will support the Sales & Services team in client meetings and client pitch opportunities. This role will interact with internal stakeholders at a senior level, acting as escalation point as well as a strategic business partner.

The role will require the successful candidate to form effective working relationships with all stakeholders - Operations, Technology, Product, Sales & Service teams, etc. ensuring that all key project deliverables are met. The successful candidate will have a strong and detailed understanding of end-to-end operations and function.

As this role is an individual contributor role, the individual must have a mature communication style, be data led on presentation and decision making, and be able to work as part of a senior team delivering the Custody Process Support function.

What you'll do:

• Program Management for Operations delivery of the Target Operating Model for Custody Process Support, driving and contributing to a new operating and data model, taking responsibility for making sure projects are delivered successfully
• Working closely with the Functional and Cluster Heads of the Operations teams to define, track and implement changes
• Responsible for project governance, organisation, delivery, planning and control, and risk and issue management for Operations. This includes the compliance to the internal Service Levels with the Sales & Service teams, as well as the Operational Service Delivery team.
• Proactive identification and management of client experience risks through the use of standardised, accurate data, trend analysis and client feedback forums.
• Issue tracking and management ensuring that the appropriate stakeholders are in agreement with the resolution steps
• Stakeholder management with a range of senior leaders
• Foster a culture of high performance and risk/control management.

What we'll need from you:

• Extensive knowledge of the Custody business is essential on this role
• Extensive years of increasing responsible positions in Project/Program Management and Strategy within Custody
• Successful history of delivering change using a range of delivery approaches; on time, to budget and to auditable standards
• Demonstrated success dealing with senior and executive management
• Excellent People Management, Team and Leadership Skills; ability to communicate effectively at all levels of the organisation
• Ability to engage successfully in multiple initiatives simultaneously within tight deadlines and conflicting priorities

What we can offer you:

• Key role with high visibility and exposure to people at all levels, including executive senior management interaction in various business areas
• Opportunity to develop a network and build relationships across the organisation
• Involvement in Global strategic initiatives
• Opportunity to further develop executive leadership capabilities and strategic planning and improved decision-making skills

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-AS3
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Asset Servicing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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