Operations & Support Representative

Job Family :
Patient Account Representative

Travel Required :
None

Clearance Required :
None
What You Will Do:

The Operations and Correspondence Representative is responsible for supporting Patient Financial Services in daily operations, reporting, Explanation of Benefits review, and special projects. This position will also perform all job-related duties as assigned. This position is required to be onsite Monday-Thursday with the possibility of working onsite Friday's depending on business needs.

This position requires working four days in the Lewisville, TX office and one day working from home.

Essential Job Functions

• Copying
• Faxing
• Printing
• Uploading
• EOB Review
• Process incoming and outgoing correspondence
• Special projects
• Update patient address in client system
• Posting correspondence in client system
• Outgoing Mail Processes

Duties and Responsibilities

• Document and distribute all business-related requests and correspondence from patients and insurance companies.
• Complete all incoming and outgoing faxes for Patient Financial Services.
• Process all outgoing correspondence daily.
• Retrieve and complete all designated requests.
• Complete all assigned projects in a timely manner.
• Communicate to Guidehouse management areas of concern or areas of improvement.
• Complete all internal requests.
• Complete all copying and printing requests for Patient Financial Services.
• Update patient demographic and insurance information.
• Review EOB's
• Perform special projects to identify, and reconcile, payer specific issues.

What You Will Need

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of Diploma / GED.
• 0-1+ years experience working in a business setting

What Would Be Nice to Have:

• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.

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What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.