Fraud Analyst

MoneyLion is a leader in financial technology powering the next generation of personalized products and content, with a top consumer finance super app, a premier embedded finance platform for enterprise businesses and a world-class media arm. MoneyLion's mission is to give everyone the power to make their best financial decisions. We pride ourselves on serving the many, not the few; providing confidence through guidance, choice, personalization; and shortening the distance to an informed action.

In our go-to money app for consumers, we deliver curated content on finance and related topics, through a tailored feed that engages people to learn and share. People take control of their finances with our innovative financial products and marketplace - including our full-fledged suite of features to save, borrow, spend, and invest - seamlessly bringing together the best offers and content from MoneyLion and our 1,100+ Enterprise Partner network, together in one experience. MoneyLion's enterprise technology provides the definitive search engine and marketplace for financial products, enabling any company to add embedded finance to their business, with advanced AI-backed data and tools through our platform and API. Established in 2013, MoneyLion connects millions of people with the financial products and content they need, when and where they need it.

About the Role

The Kuala Lumpur office is the technology powerhouse of MoneyLion. We pride ourselves on innovative initiatives and thrive in a fast paced and challenging environment. Join our multicultural team of visionaries and industry rebels in disrupting the traditional finance industry!

The Fraud Analyst position will handle fraud-focused responsibilities that include chargeback investigation, reporting and account monitoring. This role will work closely with the Data Science team, Risk team as well as the Customer Care teams monitor activity and notify all parties involved of current or potential trends.

Key Responsibilities

• Conducts comprehensive review of fraud queues, including but not limited to, ACH transfers, proof of authorization, and bank required reporting
• Monitors customer activity for fraud; identifies potential trends and efficiently communicates findings to Fraud Operations colleagues and management
• Performs chargeback disputes investigation and determines validity of claims
• Conducts thorough verification of customer provided document to ensure legitimacy of suspicious accounts
• Maintains positive customer experiences by ensuring quality decision making and adherence to internal SLAs
• Ensures rigorous QA and productivity standards are consistently met
• Collaborates with the Customer Care team as needed to assist in fraud-related inquiries and investigation
• Assists in the identification of areas of needed enhancement and pain points in existing tools
• Performs additional operations supportive tasks, as needed

About You

• Bachelor's degree, preferably in quantitative fields; equivalent experience considered
• 1+ years in fraud investigation and/or disputes review; banking experience a plus
• Proficient in SQL, Microsoft Office, particularly Excel
• Exceptional communication and writing skills
• Strong attention to detail and problem solving skills
• Handles challenges independently and can pivot quickly when necessary
• Results driven; ensures goals are met and exceeded
• Previous experience partnering with Customer Service teams and/or third-party vendors a plus

What's Next...

After you submit your application, you can expect the following steps in the recruitment process

1. Online Preliminary Technical Test.
2. Interview - Talent Acquisition Team (Virtual or face-to-face)
3. Interview - Hiring Manager (Virtual or face-to-face)

*If you've already sent in your application for this position and were not selected, please re-apply after 6 months.*

What We Value

We value growth-minded and collaborative people with high learning agility who embody our core values of teamwork, customer-first and innovation . Every member of the MoneyLion Team is passionate about fintech and ready to give 100% in helping us achieve our mission.

Working At MoneyLion

At MoneyLion, we want you to be well and thrive. Our generous benefits package includes:

• Competitive salary packages
• Comprehensive medical, dental, vision and life insurance benefits
• Wellness perks
• Paid parental leave
• Generous Paid Time Off
• Learning and Development resources
• Flexible working hours

MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more "other" than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.