Asset Services Director - Oversight, Training and Execution at Citi

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi Custody Asset Services Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role/Team overview:
Global Custody Operations has approximately 2,500 staff in 50 plus countries and budget of over $160mm, global revenue of $2bn with over 1,000 clients. Global Custody Operations is going through an exciting transformation with both operation and business strategy. The group is comprised of Asset Servicing, Transaction Management, Tax, Risk & Control and Operational Readiness.

The role is within the Custody Operations Group for Securities Services Operations. Asset Services is represented Globally across the NAM, LATAM, EMEA and APAC regions with approx.730 FTE across 39 countries.

The Asset Services department is an integral part of Securities Services and has responsibility for the processing of Corporate Actions, Income, Event Capture and Proxy events. It is one of the highest risk areas within operations.

This exciting role is to execute a globally consistent framework for the newly created OTE (Oversight, Training & Execution) structure with direct people management responsibilities and executing the functions strategy. Ensuring a strong control and oversight framework is in place, monitoring through key data metrics, driving processing risk reduction whilst enhancing client experience.

The role requires the Head to have a comprehensive understanding of multiple areas within Asset Services and how they interact to achieve the objectives of the function. Strong senior Asset Services expertise as well as strong commercial awareness is a necessity for the role. Excellent communication skills are required to negotiate internally and externally, at a senior level.

The successful candidate will report directly into the Global Asset Servicing Head and will be responsible for executing the Asset Services strategy.

What you'll do
Organizational Oversight:

• Key lead for executing the Asset Services OTE (Oversight, Training, Execution) function in line with the Custody target operating model
• Timely execution of the function's strategy in partnership with Product and Technology, demonstrating ongoing tangible improvements
• Drive solutions and track progress towards client satisfaction and service levels to ensure best in class service, establishing an operations framework to identify themes, remediation plans and track performance
• Partner with regional/global peers, Product, technology and client to achieve global consistency in framework execution
• Monitor and review trends via KRI's, KPI's and metric analysis, implementing corrective action plans
• Deliver high quality, consistent and meaningful executive reporting and analytics to identify trends and themes for senior management and stakeholders
• Create a training framework for new and existing employees relevant to the function
• Collaborate with technology and regional partners to execute strategic roadmap, as well as driving legacy changes to reduce immediate MTPs' and risk scenarios
• Manage and contribute to location strategy and productivity targets
• Hire, develop and reward staff based upon meritocracy and promote collaboration and diversity. Identify and develop high performers.
• Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
• Contributes to budget and manages distribution and exceptions
• Manage any self-raised CAPS, perform process reviews, identifying any gaps and implementing controls and/or process to deliver Global consistency.

People & Culture Agenda:

• Implement a successful People and Engagement strategy to help attract, develop, retain, and recognize a diverse and talented global workforce
• Lead and co-ordinate change following VOE results
• Responsible for the development of talent and a succession pipeline for all roles and levels.
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
• Promoting a culture of continuous improvement and cultivating a robust service and control environment
• Coaching and mentoring our People.
• Ensuring effective one to one discussion. Providing direction, feedback, support, and encouragement for career development
• Championing diversity and inclusion to create a working environment which allows our People to thrive and excel

What we'll need from you:

• Senior Asset Services Leadership experience in a related role with commensurate experience in people management
• Experience in delivering strategic change programs ideally in Operations
• Being energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology.
• Ability to exhibit strong and influential communication skills with a senior level audience (internally/externally)
• Strong risk management and control mindset. Ability to provide evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Self-reliant, good problem solver, results oriented
• Experience in leading people and developing effective and diverse teams. Ability to establish and build trust with professionals throughout the business with a clear client orientation

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-AS3

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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Asset Servicing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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