Operations Support

Job Description

12 Month Fixed Term Contract - Location (Sydney, Melbourne or Brisbane)

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

Purpose of the role:

The role supports the AMP External Dispute Resolution team by constructing comprehensive customer files, maintaining workflow and Salesforce for accurate reporting. It provides operational and administrative assistance in case management to ensure timely responses and resolution.

How will you make an impact

• Provide professional, quality administrative support and assistance to the AMP Customer Resolution team, as required
• Undertake record retrieval including calls, file build and investigation support activities required in support of the AMP External Dispute Resolution team
• Establish customer folders and upload documentary evidence to AFCA Portal and PI insurers as required
• Create, manage and close AFCA complaints in Salesforce
• Process compensation payments to customers in a timely manner and as per AFCA requirements
• Prepare and issue "Invite all parties" letters
• Prepare Further Information Request templates and source required additional documentation
• Support preparation and reviews of Chronologies for complaints

What you will bring to the role

• Experience working in a financial services environment
• Demonstrated time management skills and attention to detail
• Relationship management skills for both internal and external stakeholders
• Experience in dealing with challenging customers and resolving issues
• Experience in multi-tasking and the ability to move between tasks
• Experience working to set targets and goals, and working in a structured working environment
• Experience working in a changing environment/able to adapt to change easily
• Word, Excel, Outlook and PowerPoint skills

You'll thrive here if...

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity.

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website here

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.