Projects and Support Manager

Job Description

Locations: Perth

We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working.

We give you a world of potential

An exciting fixed-term contract opportunity has arisen for a Projects and Support Manager to work part time for twelve-month period. Computershare is a global financial administration company, employing over 12,000 people around the world. We provide services in over 20 countries to more than 16,000 clients and 75 million customers. Computershare is built on our share registry business and has expanded into employee equity plans, stakeholder communications, corporate governance, fund services, class action administration, deposit protection and most recently mortgage servicing.

Issuer Services is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders.

If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right place.

A role you will love

The Projects and Support Manager plays a pivotal role in the administrative management of various projects and initiatives, supporting the General Manager in the continued growth and success of the WA business.

This dynamic and engaging position involves hands-on collaboration with the team and encompasses two equally crucial aspects:

1)Protect and advance Computershare's commercial interests by delivering exceptional quality outcomes and optimizing resource utilization in compliance with all relevant policies and procedures

2) Contributing to activities aimed at attracting and retaining talented individuals for the WA business, thus making a positive impact on business performance in terms of finance, sales, client retention, and client satisfaction

Success in the role is achieved through high levels of organisation, pro-activity, attention to detail, working closely with others and managing several tasks simultaneously in a highly regulated environment.

Some of your key responsibilities will include:

• Actively engage with stakeholders and oversee delivery of client and internal requirements.
• Support revenue retention and growth through a structured and methodical approach to contract management and administration
• Collaborate with internal stakeholders to oversee the delivery of client requirements, address issues promptly, and provide regular updates on project development
• Maintain and update internal communication tools to ensure accuracy and effectiveness
• Proactively identify and embrace opportunities to up-sell and cross-sell our products and services
• Investigate, escalate and report on errors and problems that arise and take remedial action to prevent recurrence
• Making a strong positive contribution to our business by delivering outstanding outcomes for our clients
• Exercising a considerable level of commercial acumen and service delivery skill across a facets of the role
• Delivering strong results across a spectrum of KPIs
• Identify opportunities for business improvement and contribute to their implementation
• Maintaining regulatory, legislative and market knowledge . Participation in regular compliance activities (product, process, contract, and audit-related) to reduce risk
• Pursue self-development, participate in 1-on-1 coaching, departmental training, and internal Learning & Development courses to enhance skills and contribute to corporate actions and project management

What will you bring to the role?

• Significant relevant experience in service delivery and team leadership and management
• A strong client focus and the ability to deliver outcomes that exceed client expectations
• A track record in achieving goals and key metrics
• Experience in sales focused teams
• Intermediate to advanced level of computer literacy (predominantly Microsoft Office and experience with proprietary systems)
• Strong negotiation skills and well developed commercial acumen
• Disciplined use of information management systems
• Efficient resource utilisation
• Excellent oral and written communications
• A friendly and easy going style where teamwork is in abundance
• Understanding of the Investor Services or Financial Services market and competition will be highly advantageous

If this sounds like a role and organisation, you'd love to be part of, apply today!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

About the Team

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.