Senior Client Service Manager Japan, Alts

Contribute to AXA IM Alts team by managing existing clients. Expected to support day-to-day communication, reporting delivery / production process for existing clients, as well as addressing ad hoc inquiries by close communication with relevant team in both Japan and other regions.

Another role is to support RFPs / RFIs through coordination of all contributors across the company.

Client servicing relevant KPIs

• In charge of maintaining good relationship with existing clients. Main tasks are high quality reporting production / delivery and inquiry handling in a timely manner so that team can pursue top-up and cross selling opportunities.
• Close internal communication with other departments (investment team, MO, legal, compliance, operation) not only Tokyo office but also Europe and US. Also external business partners such as trustee, administrator of on-shore and off-shore fund.
• In charge of quality and accuracy checking of all reports. Ensure working within a well-defined control framework (Ensure procedures are up to date and controls are in place).
• In charge of continuous improvement of client reporting process; look for ways to improve efficiency and increase accuracy by analysing systematic issues to feedback into the production process; Liaise with colleagues in Europe and US to help harmonise processes and increase efficiencies.

RFP relevant KPIs

• Handling RFP questionnaire responses which accurately and favourably present the organization's investment products / services.
• Coordinate resources across the company to answer allocated RFPs (define the timeframe, identify the sources of information, establish the guidelines, follow the different steps of the RFP process to ensure high quality responses)
• Work closely with a wide range of actors within AXA IM (sales managers, portfolio managers, product specialists etc.) to gather all relevant input and to challenge investment solutions

Your Profile

Education/Qualifications

• Degree educated

Experience

• Significant related experience as client service in the asset management industry especially at institutional businesses / alternative strategies in Japan.
• Demonstrated thorough understanding of the strategic and tactical issues pertaining to product distribution within the asset management industry in Japan
• Experience to work on RFPs.

Knowledge and Skills

• Ability to communicate in English with teams in other locations
• Ability to translate English into Japanese including technical terms
• Comprehensive knowledge of alternative investment (e.g. real estate, infrastructure, private debt, private equity, CLO, bank loan, forestry, etc.)
• High level of computer skills, especially in MS Excel and PowerPoint.

Competencies

• Excellent client-facing skills and client-oriented mind set
• Collegial, collaborative approach
• Entrepreneurial; reliable; disciplined, strong client focus
• Attention to details
• A team player
• Multi task with the ability to set priorities, manage deadlines and business needs
• Flexible and proactive approach
• Agility to adapt to changes

About AXA

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

About the Entity

AXA Investment Managers (AXA IM) is a responsible asset manager, actively investing for the long-term to help its clients, its people and the world to prosper. Our high conviction approach enables us to uncover what we believe to be the best global investment opportunities across alternative and traditional asset classes, managing approximately €824 billion in assets as at the end of December 2022. AXA IM is a leading investor in green, social and sustainable markets, managing €489 billion of ESG-integrated, sustainable or impact assets as at the end of December 2022. We are committed to reaching net zero greenhouse gas emissions by 2050 across all our assets, and integrating ESG principles into our business, from stock selection to our corporate actions and culture. Our goal is to provide clients with a true value responsible investment solution, while driving meaningful change for society and the environment. At end of December 2022, AXA IM employs over 2,600 employees around the world, operates out of 24 offices across 18 countries and is part of the AXA Group, a worldwide leader in insurance and asset management.

What We Offer

We are proud to foster a high-performance culture, which means that we seek to recruit and retain people who are not only technically-skilled but also globally-minded, innovative and able to leverage their unique perspectives and life experiences to support our success as a company. Employing the best professionals from the widest possible talent pool is at the heart of our strategy of delivering excellent quality of service to our diverse clientele.