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Underwriting Assistant - Operations

Milan, Italy
Closing date
Aug 9, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Underwriting Assistant - Operations

Milan, Italy

Within the Operations department of AXA XL Italy, you will join the Middle Office team that aims to provide a high-quality service for our clients, activating and managing insurance contracts lifecycle on complex risks. Providing efficient administrative services, y ou will deal with brokers and clients of large companies, within an international dimension with the aim of solving contractual situations and every need of our customers at national and international level. You will have the opportunity to relate to all insurance departments from Underwriters, Finance and Claims, also communicating with our colleagues in other countries to activate insurance programs abroad.

Within the AXA Group, AXA XL is the P&C and Specialty Risk division, specialized in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries. Our team gathers the best talents to offer our customers an excellent service for each of our business lines: Property, Casualty, Financial Lines and Specialty.

DISCOVER your opportunity

What will your essential responsibilities include?

  • Ensure that administrative processes related to the complete policy lifecycle are efficiently managed from A to Z, with a high level of quality service to internal and external stakeholders.
  • Check the conditions of acceptance of the customer's request, interacting with external subjects (borkers) and internal subjects (underwriters, network partners).
  • Be the point of reference for external and internal subjects, as well as colleagues abroad for the management of international customers.
  • Monitor, plan and issue contractual documents, coordinating with your supervisor, your team and internal and external subjects of the Company.
  • Manage and monitor the evolution of performance through the data provided by company systems, in terms of quality, speed and customer needs.

This position reports to Operations Team Leader, Italy

SHARE your talent

SHARE your talent

We are looking for someone who has these qualifications and skills:

  • Knowledge of insurance policy forms (Property and Casualty), operating systems, rating, coding, and policy administration.
  • Knowledge of the insurance processes and regulatory system. Anticipate key issues and negotiate high stakes or multi-entities contracts.
  • Customer centricity: place the customer at the center of all decisions and actions. Use empathic listening and formulate customized advice and solutions. U nderstand and anticipate customer needs and behaviors.
  • Able to work under his/her own initiative and manage priorities to meet tight deadlines.
  • Communicate and work in Italian and English.
  • Work in team with people with different skills, expertises, from different places and cultures to achieve collective goals.
  • Adapt quickly to changes, show appetite for the unknown, learn in all circumstances

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

  • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.


At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

  • Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
  • Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
  • Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
  • AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see

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