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Brand and Client Experience Officer (m/f) - Job based in Luxembourg

Ettlebruk, Luxembourg
Closing date
Aug 9, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Your future team:

Our Quality & Excellence team is in charge of conducting the Deloitte Luxembourg's Voice of Client program to monitor client experience across service lines (audit, tax and consulting) and recommend adequate actions to the Firm's Leadership.
Our team collaborates with several departments (Marketing & Communications, Clients & Industries, innovation, Human Resources, etc.) and also supports the Firm's quality culture via internal performance assessments and communications.

We are currently looking for a Quality and Client Experience Officer to strengthen our team.

What you will do:

This position offers a variety of assignments:
  • Participating in our Voice of Clients program's implementation over a selection of Deloitte Luxembourg's major clients
  • Supporting the design and deployment of satisfaction assessments (surveys, focus groups) about internal and external services
  • Analyzing quantitative and qualitative data to identify trends, strengths and potential areas of improvements
  • Promoting the Corporate Quality culture through internal communications (e.g., writing articles, planning events)
  • Suggesting continuous improvements for our processes and deliverables
  • Sharing team tasks and responsibilities (trend analyses, KPIs, overview files)

The recruitment process includes a one-hour business case (short analysis report and presentation, no specific preparation needed).

What about you:
  • Hold a Master's degree in Business, Management or related field
  • Strong interpersonal skills, team spirit, service-minded professional
  • Ability to build trust and maintain confidentiality with various senior stakeholders
  • Excellent analytical skills, with a high attention to detail
  • Organization and rigor, ability to handle and prioritize numerous and diverse tasks
  • Advanced command of Microsoft Office (Excel, PowerPoint) with best-in-class deliverables
  • Fluency in English and French, both oral and written

Join us and...
• Team up with dynamic and energetic young professionals within a challenging and knowledge sharing environment
• Enjoy flexible work arrangements
• Enjoy and promote diversity in our multicultural teams

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential.

Get to know more about Deloitte; Facebook page, LinkedIn page or website.

Deloitte Luxembourg, with around 2,700 employees and with more than 80 nationalities, is a member of Deloitte Touche Tohmatsu Limited, one of the world's leading professional services firms in audit, tax, financial advisory and consulting. Every day our multidisciplinary teams work together to offer innovative solutions to our clients' complex issues. At the heart of Europe, Luxembourg is a cosmopolitan economic center. The thriving diverse cultural life, the many sporting activities and its vast open spaces make Luxembourg unique and a great place to live.

Join us in enabling a diverse and inclusive environment for all!
Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.

Requisition ID: 12201

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