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Property Services Administrator

Canada Life Limited
London, United Kingdom
Closing date
Aug 9, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose

To provide professional administration support to the Real Estate and Real Estate Finance Teams, within agreed SLAs, in order to meet key business and regulatory requirements. Duties to include
  • Managing all service charge reconciliations & budgets prepared by Managing Agents
  • Checking & obtaining authorisation for all Managing Agents invoices
  • Deal with all insurance recharges & monitoring of insurance claims
  • Payment of all void rates bills
  • Responsible for all insurance recovery
What You'll Do
  • Will provide professional administrative support to the Real Estate and Real Estate Finance Teams
  • Review all service charge reconciliations prepared by Managing Agent. Circulate any findings to Property Manager & Asset Manager for further review. Collate all responses & liaise with the Managing Agent. Ensuring all service charges are completed in line with RICS guidelines
  • Review all service charge budgets prepared by Managing Agent. Circulate to Property Manager & Asset Manager for further review. Collate all responses & liaise with the Managing Agent
  • Check Manging Agents invoices for void units against the service charge budget & obtain authorisation from the Property Manager. Agree all Manging Agents VAT liability invoices to the VAT reports. Obtain authorisation from Asset Manager.
  • Attend quarterly management meetings with Managing Agents
  • Review all rates bills relating to any void properties. Request approval from Asset Manager. Circulate monthly rates payment report. Prepare payment run to pay rates bills. Ensure that any refunds due are requested from relevant councils.
  • Recharge annual insurance premiums to all tenants & Managing Agents. Deal with any tenant queries that may arise. Review monthly Insurers statement & post any adjustments needed. Monitor all insurance claims to ensure Insurers payment are allocated correctly
  • Invoice all expenditure that is to be recharged directly to tenants including superior landlord costs.
  • Provide support to the Property Services team as required.
  • Assist with projects that impact the portfolio/division
Who You Are
  • Good working knowledge of Horizon or similar property accounting system
  • Awareness of the RICS service charge guidelines
  • Good excel skills
  • Good numerical skills and attention to details
  • Should be able to prioritise & plan work to ensure deadlines are met
  • Must be able to communicate effectively with all levels of staff

AAT - Either qualified or studying towards

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.

"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.

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