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Assc Cnslnt Clnt Srvcs Support

Northern Trust
Manila, Philippines
Closing date
Aug 8, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Major Duties :• Deliver high quality service and completion of all assigned tasks and requests for information from the RMs/CSDMs within the set SLAs. • Work closely with RMs/CSDMs on various initiatives and key priority projects, any operational changes, efficiency requirements and implement business plans within the Client Service team and to cater client preferences and requests. • Support the team in the review and analysis of data (including but not limited to: client metrics, earned and exited clients, revenue and sales per location, AUM per client and issue log) and make recommendations based on the analysis. • Support team development initiatives including team trainings, mandatory trainings, etc. • Attend various team meetings, setting agendas, coordinate action points arising from such meetings and track progress against commitments • Handles Sharepoint maintenance and oversight • Proactively seek to identify and improve current Client Service procedures • Ensures completion of other ad hoc planning and tasks relating to client and team activities, such as relationship plans etc. • Other activities assigned by Client Service team which may be required from time-to-time or on an on-going basis • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments • Has limited impact on own work team • Works within standardized procedures and practices to achieve objectives and meet deadlines Knowledge :• Excellent oral and written communication skills are required • Strong analytical and problem solving skills are required • Technical skills / system knowledge preferred • Requires skills in delegation, decision making, negotiation and leadership to service the client facing stakeholders • Process oriented with organization and planning skills preferred • Highly flexible and adaptable to change • Requires conceptual knowledge of theories, practices and procedures within the job discipline • Applies general knowledge of business developed through education or past experience • Exchanges straightforward information, asks questions and checks for understanding Experience :• Accountable for own contributions • A College or University degree and/or relevant proven work experience is required • At least 5 years of related industry experience is preferred

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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