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Director, Community Finance - Underwriting, Portfolio & Loan Management

Capital One
San Francisco, USA
Closing date
Jul 11, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
NYC 299 Park Avenue (22957), United States of America, New York, New York
Director, Community Finance - Underwriting, Portfolio & Loan Management


Capital One, a Fortune 500 company and one of the nations top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work.

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

We focus on innovation and opportunity -- on long term well being for our associates, customers, and communities. We dream in disruption -- at scale -- especially for those who have been underserved. This is the language of changing things for the better, of the future, and...of Capital One.

Community Finance's commitment to impact is clear. In 2022, the company provided more than $7.19 billion in community development loans, and we have been an industry leader in community development lending for many years. Our Community Finance team is one of the top providers of affordable housing opportunities in banking. Since its inception, Capital One has invested almost $17 billion in affordable housing and provided financing for more than 160,000 affordable housing units.

As we continue to build our commitment to our customers and communities, we would like for you to consider being part of this very special team.

The Opportunity and Role:

Capital One's Community Finance team originates debt and equity to support affordable housing development. Community Finance provides debt financing, and invests in low income housing credits through proprietary and multi equity funds. The Underwriting, Portfolio & Loan Management team is primarily responsible for underwriting, managing and administering community lending and investments, primarily through proprietary and multi-investor Low Income Housing Tax Credits (LIHTC) funds. The team partners with internal and external stakeholders to underwrite new affordable housing transactions, manage and administer the portfolio of debt and equity exposure, and ensure a scalable and well-managed business. The team endeavors to create an environment that supports efficient and impactful risk management in support building inclusive, thriving resident-centered communities that catalyze opportunity and promote well-being.

We are seeking a passionate, motivated, emotionally intelligent Director to lead and inspire a team of associates focused on underwriting, managing and administering the portfolio of strategy-aligned multi-family housing development debt and equity exposure. Your team will enhance our understanding of communities and Capital One's opportunities to promote socioeconomic mobility. Through your knowledge, influence, and people leadership, you will build upon our strong industry reputation while challenging the status quo and ushering our team into its next chapter of impact and innovation.

We are looking for a leader who is:
  • Wired for Collaboration and Connection. You thrive in a matrixed organization because you know that together we can do better.
  • Obsessed with building and cultivating relationships. You love the chance to share your perspective, to hear the perspectives of others, and to figure out how teams can collaborate.
  • Intellectually Curious, with a strong Point of View. You ask why, you explore, you're comfortable with ambiguity, you're hungry to learn and a seeker of new challenges. You use this curiosity to develop and then refine, and refine, and refine your POVs.
  • A Do-er. You're biased toward action, you try things and sometimes you fail. You can get around your own roadblocks and you remove obstacles for your team to stay focused on enterprise goals.

Primary Responsibilities Include:

Leadership and Innovation:
  • Lead your team in best-in-class management of relationships; develop and maintain the company's relationships with existing clients and industry stakeholders; gather market intelligence by forging deep relationships; understand how Capital One shows up in our local communities and how we can help move the needle on socioeconomic mobility.
  • Harness your team's market intelligence to bring insights to broader External Affairs, shaping perspectives and informing lending and investment decisions; share intelligence with peers across the company to deepen our shared understanding, promote collaboration, and maximize impact
  • Collaborate with executive leaders, your team, and other key stakeholders to establish business goals, plan portfolio growth, manage new and existing relationships, and perform proper pre-qualification, structuring, pricing, underwriting, management and administration of debt and equity investments
  • Lead across the organization to effectively manage risk, support new business initiatives and continuously well-managed processes
  • Craft a shared vision for the future, leveraging your expertise, leadership, and influence to provide clarity in complex situations, inspire breakthrough innovation and drive results
  • Adopt an enterprise mindset in strategy development and implementation, considering both the internal and external landscape
  • Proactively embrace and lead through change, with candor and optimism
  • Evolve to meet new and emerging opportunities and challenges, including enabling a try/test/learn team culture
  • Innovate and find efficiencies in the application of data and technology to support business opportunities
  • Stay informed and demonstrate subject matter expertise, including attending and participating in industry workshops, conferences, etc

Talent Development:
  • Attract, develop, and retain a diverse team engaged in the underwriting, portfolio and loan management of strategy-aligned deals
  • Foster an inclusive positive team environment of trust, collaboration, and effective challenge
  • Develop, coach, and inspire associates to reach their goals, including providing timely, specific, actionable feedback, facilitating relevant growth opportunities and managing performance
  • Appreciate, reward, and elevate great performance, in accordance with Capital One's values: Excellence and Do The Right Thing

Excellence & Risk Management:
  • Adopt a "running the business" mindset, managing risks, ensuring data integrity, and promoting an overall well-managed environment
  • Maintain overall responsibility for the credit and investment review and approval process, portfolio management and construction loan administration throughout the deal lifecycle with an enterprise mindset collaborating broadly with internal and external partners to ensure the highest level of impact and service
  • Regularly evaluate and contribute to the improvement of our processes; always look to drive simple, scalable impact and durable results
  • Maintain a strong working knowledge of the bank, its customers, portfolio exposure, competitive environment, economic trends and policies
  • Partner with business and Community Finance functions to foster an environment of open dialogue around risk tolerance and credit appetite
  • Identify and assess the risk profile of debt and equity investments and propose grounded solutions to ensure risk is mitigated and client objectives are met within appropriate credit, investment and regulatory guidelines
  • Partner seamlessly with internal and external teams to develop and meet key milestones throughout the deal lifecycle
  • Coordinate with various CF functional teams and other departments in the servicing of client relationships
  • Oversee periodic reporting requirements

Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 8 years of experience in strategy, business development, underwriting, or asset management in the field of affordable housing or commercial real estate
  • At least 3 years of experience with mission-driven lending or investments or community development lending or investments
  • At least 3 years of experience in people leadership

Preferred Qualifications:
  • Master of Business Administration (MBA), Master's degree in Finance, Real Estate or other related discipline
  • 10+ years of affordable housing, community development, LIHTC experience
  • 5+ years of experience in people leadership
  • Strong analytical and problem-solving skills, attention to detail and accuracy
  • Completion of a commercial credit training program, or extensive credit, financial analysis and financial modeling experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $202,400 - $231,000 for Director, Community Finance

San Francisco, California (Hybrid On-Site): $214,500 - $244,800 for Director, Community Finance

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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