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Billing and Collection Assistant

Manulife and John Hancock
Makati City, Philippines
Closing date
Jul 19, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The Opportunity:

Billing & Collection Assistant will support the account management team in all concerns related to billing and collection as part of the after sales transactions of our Distribution Channels namely Corporate Solutions (Broker and Agency), Manulife China Bank (MCBL) and Partnership and Distribution (PD). The main accountability is to generate billings (initial, adjustment, modal, renewal, extension) for the corporate clients and exert effort to collect the payment in a timely manner. The role should also closely coordinate with the Distributors and Business Partners to be able to deliver to our service level commitments to our clients.

  • Prepare billing statements such as Initial, Adjustment, Modal, Renewal and Extension Billing issued to Group Policy Holder. Billing statement's granularity is up to individual member level.
  • Submit the prepared billing statements to the respective group policy holder either direct accounts or through their respective channel (Agency, Brokers, MCBL, or PD).
  • Responsible on billing reconciliation with group policy holders.
  • Sending of reminder notices (billing reminder and outstanding balances)
  • Timely submission of request for posting of Group premium payment remittance
  • Records pertinent data on collection efforts and customer financial status in database
  • Resolve customer issues and complaints concerning billing.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.
  • Provide updates to team lead on payment and system related concern/issues (if any) that needs immediate coordination with banks partners, other payment channels and to the IS team.
  • Performs Group premium collection extract and Official Receipt (OR) issuance on a timely manner.
  • Provide immediate resolution to client's billing inquiries and complaints.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.
  • Performs other related duties as assigned.

How will you create impact?

The role will report to Corporate Account Team Lead.

What motivates you?
  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for
  • College graduate of any 4year course
  • Preferably with 1-2 years of Billing & Collection experience
  • Proficiency in MS Office notably MS Excel
  • Team player
  • Customer service oriented
  • Strong analytical skills
  • Excellent communication and interpersonal skills

What can we offer you?
  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you
  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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