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Compliance Senior Associate

Manulife and John Hancock
Quezon City, Philippines
Closing date
Jul 12, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?
  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

Job Description:

We're looking for a Compliance Senior Associate to join our Compliance - Integrated Compliance Services team at MBPS. This role will support Canadian Division Segment to identify potential unusual activities that may be indicators of money laundering, fraud or terrorist financing, monitors and investigates clients and their financial activities to detect irregularities, reduce fraud risks and comply with government regulations.

Key Responsibilities:
  • Investigate 1st level AML alert and transactions daily to detect irregularities and suspicious activities for the following:
    • Manulife bank transaction alerts.
    • Non-bank transaction alerts.
  • Review 1st level daily Bridger alerts to detect and mitigate hidden reputational risks that the client may pose for Manulife.
    • PEP Alerts
    • All Sanctions
    • Country Risk
  • Reviewing Case Management for MBC DOT Fraud Cases and alert creation of STR (Suspicious Transaction Report).
  • Follow AML guidelines and ensure enhanced due to diligence is applied for Politically Exposed Person, High Risk Clients, and government regulations.

  • Bachelor's degree and/or associate degree plus equivalent combination of education, additional certification and/or experience.
  • Work experience in finance or insurance operations is preferred but not required ( Fresh graduates are open to apply).
  • 35 WPM, Basic Excel Functions and Formulas, Microsoft word application.
  • For Internal Candidate - must be meeting all the service quality and productivity metrics for the last six months (e.g., Call Quality, IAT QA, Adherence, Attendance, etc.)
  • Strong written and verbal communication skills.
  • Accuracy and keen attention to details
  • Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.
  • Candidate must demonstrate problem solving skills.
  • Ability to apply sound judgment with strong decision-making skills.
  • Proactive individual with demonstrated ability to meet deadlines and extraordinary attention to detail.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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