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Manager, Acquisition (Co-brand) - Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong, Hong Kong
Closing date
Jul 20, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market. We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.
Principal responsibilities
  • Assist the Head of Cobrand Card Products and Journey on driving the product level P&L and deliver KPIs achieving mixture of performance matrix in terms of the net interest income, net fee income, contra revenue (tactical and BAU), operating expenses (direct and indirect), card base, new cards, spending and receivable.
  • Propose and implement product and marketing initiatives to increase customer base and receivable market shares, build habitual card usage, enhance branding awareness and grow customer base.
  • Analyze and understand the market and customers, determine customer segment requirements, and provide differentiated products / campaigns to increase revenue and profitability.
  • Lead the team to plan, develop and execute initiatives (acquisition, usage and customer cycle) to attract new customers as well as increasing spending and loyalty of existing portfolios.
  • Develop and maintain relationships with cobrand partners and leverage strategic cobrand partners' resources and businesses to develop sustainable and impactful initiatives.
  • Apply latest technology to gain competitiveness edges for card products.
  • Work closely with relevant parties in executing and delivering the new product development efforts to support the product strategy
  • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
  • Adhere to all established risk control guidelines, procedures and measures and to mitigate the risks.
  • Lead, groom and coach a team to specialize in card product management to grow business

• University degree or a relevant experience
• Over 8 years of working experience with at least 5 years managerial experience in the credit card business with broad business and social networks
• Solid experience in managing cobrand and portfolio management for credit card business with good sense of the card technologies and trends
• Excellent relationship management, communication, presentation, and interpersonal skills
• Proactive, creative, customer focused, positive team player and independent
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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