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KYC/AML Operations Specialist/ Senior Specialist

Manulife and John Hancock
Singapore, Singapore
Closing date
Aug 3, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The opportunity

Refine and uplift the AML/KYC procedures to fulfil all requirements and efficiently implement these procedures:
  • Act as the Subject Matter Expert to provide guidance and advice to internal stakeholders over requirements of associated Know-Your-Client (KYC), Anti-Money Laundering (AML), Counter Financing Terrorist (CFT) regulations and internal policies
  • Ensure that the firm's and relevant regulatory requirements are documented and complied with
  • Establish effective procedures and manuals for handling varies activities, including enhanced due diligence, transaction monitoring referencing these policies
  • Support the build of systems and the automation of workflows to achieve the target operating model

Train team members on following relevant procedures:
  • Act as a role model to drive high quality output. Provide guidance and training to team members to foster an environment of performance excellence and continuous improvement
  • As subject matter expert on AML/KYC-related matters, provide guidance and support to colleagues in the AML/KYC review processes
  • Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practices, criminal typologies and developing trends. Assist in identifying systemic procedural weaknesses and additional training enhancements for the team members

Conduct daily AML/KYC activities:
  • Engage as primary interface with internal stakeholders like Compliance, LOB Operations, Operational Risk etc as well as external stakeholders like service providers, which requires the highest standards of service with clear transparent communication in particular articulating requirements, time commitments, challenges, facilitating issues/queries resolutions
  • Deliver a high and consistent standard of service by reviewing and approving retail client onboarding, performing accurate name screening and transaction monitoring and addressing any system alerts
  • Make decisions that are appropriate and well-grounded based on data-analytics, guidelines, policies, and insights and conduct investigations or enhanced due diligence reviews on higher risk customers or suspicious activities
  • Initiate effective escalations of any potential risks or concerns discovered during the review process to the appropriate stakeholders and management
  • Prepare related management and regulatory reports for review outlining the depth of investigation activity, risk assessment and recommended remediation actions
  • Ensure accurate case management and record keeping protocols are maintained with regards to regulatory filing requirements
  • Support regulatory surveys, risk assessments, compliance reviews, quality assurance activities on regular or ad-hoc request basis
  • Formulate and follow through with the implementation of remediation action plans to support closure of internal and external audit observations
  • Review and identify changes in AML regulations, assessing potential impact on existing policies/procedures and implementing changes to ensure ongoing compliance
  • Support broader Operations team functions, if required.

What we are looking for
  • Bachelor's degree and/or associate degree plus equivalent combination of education, additional certification and/or experience
  • 1 - 3 years of working experience in financial services or Asset Management operations is preferred
  • Demonstrated high proficiency in KYC and AML regulatory and procedural knowledge
  • Attention to detail, effective analytical skills and ability to learn to navigate multiple systems
  • Strong oral and written communication skills to communicate complex issues and circumstances to all levels of staff and management, with the ability to collaborate effectively with cross-functional teams
  • Strong time management with ability to take responsibility and operate independently to ensure that compliance objectives are achieved

What can we offer you?
  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you
  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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