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Director Transformation and Service Excellence

Employer
London Stock Exchange Group
Location
Bangalore, India
Salary
Competitive
Closing date
Jul 12, 2024

View more

Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
ROLE SUMMARY:

Reporting to the Global People Ops & Service Delivery Leader, this role will be a key member of our function working very closely within an encouraging and inclusive People function. You will work closely with various global leaders in the People function to identify and drive transformation projects. You will set up Service Excellence practices in the People Ops hub and spokes globally, drive continuous improvement and operations maturity in day to day service delivery. You will also be responsible for setting up Service Management framework for our partners. You will develop a risk assessment framework and also work on business continuity management for service delivery.

You will build continuous improvement culture across the service delivery org while providing complex technical advice & guidance to our Service Delivery leaders: ensuring efficient service delivery and improved employee experience.

In partnership with Country and Business People Partners, People Operations and other People COEs, you will use internal and external insights to identify and implement process improvements, driving simplification through inclusive, sustainable and impactful change.

WHAT YOU'LL BE DOING:
  • Work with CoEs and business partners to identify and drive transformation projects across people function globally
  • Set up Service Excellence framework and practices across People Ops and service delivery organization globally.
  • Set up and drive operational rigor in service delivery through operations maturity model/practices.
  • Set up capability framework to build a highly capable People ops and delivery team
  • Establish standard processes including audit and compliance across People function
  • Drive a culture of continuous improvement across People Ops
  • Set up a Service management framework with our partners.
  • Establish and maintain effective relationships with colleagues, People Leaders, Unions, and other partners, promoting a culture of dialogue and ensure colleague experience is effectively considered in relevant decision-making processes.
  • Monitor and analyse data trends and metrics, identifying areas of improvement and recommending solutions to improve quality and efficiency of service delivery.
WHAT YOU'LL BRING:
  • Previous Transformation experience and knowledge of developing Service Excellence practices within global organisations, together with a commercially focused, pragmatic approach to resolving business issues.
  • Demonstrated ability to advise, coach and develop People Leaders at all levels.
  • Ability to work on high-pressure topics and manage potential conflicts while maintaining a focus on effective resolution and achievement of business priorities.
  • Clear communication skills, able to engage with a range of partners clearly and persuasively. An active listener keen to understand needs and simplify complex messages.
  • A collaborative approach to building partnership throughout LSEG, with the ability to become a trusted member of management teams and the People Function.
  • Curiosity and commitment to continuous learning, alongside enthusiasm to inspire others to develop their knowledge and capability.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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