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Assistant Vice President - Operations Business Solution

Great Eastern Life Assurance Co Ltd
Singapore, Singapore
Closing date
Aug 3, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job Purpose
You will be responsible for managing and delivering the necessary service and support for product launches, regulatory compliance, and process improvement initiatives. Your role will involve developing business requirement documentation, communicating requirements to the technical team, and conducting system testing. Additionally, you will provide support for daily business operations, projects, and transaction processing, while continuously learning and understanding the behavior of the main systems and sub-systems.

The Job
  • Lead Customer Policy Servicing support for product launch, process re-engineering/ improvement initiatives, system enhancement and transformational initiatives
  • Develop business requirement documentation for product launches, regulatory compliance, and process improvement initiatives, and communicate those requirements to the technical team
  • Review UC or FSD to ensure requirements are clearly and correctly documented as per user requirements
  • Develop test plans and conduct various testing
  • Manage stakeholder expectations for projects and prioritize system enhancements
  • Lead Customer Policy Servicing business transformation initiatives
  • Collaborate with the technical team and business users to ensure that technological solutions are delivered according to expectations and on a timely basis
  • Conduct training for business users on system enhancements and projects
  • Attend to errors and issues arising from daily business operations and liaise with the technical team to ensure timely resolutions and minimize business disruptions
  • Perform ad-hoc duties as and when assigned
  • Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
  • Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements
  • Degree and preferably possess professional certification in Insurance (i.e. M9, M5 and HI)
  • Good understanding or prior experience in transactional process cycles in insurance operation is a plus
  • Able to multitasking with minimal supervision to meet the deadline
  • Proficient in Microsoft Office applications like Excel
  • Analytical, meticulous and accurate in producing superior quality of work
  • Good communication and written skills
  • Positive mindset and willingness to learn/ explore
  • High level of integrity, take accountability of work and good attitude over teamwork
  • Take initiative to improve current state of things and adaptable to embrace new changes
About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.
We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.
We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.
Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people's lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

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