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Customer Service & Collections

Employer
Hays
Location
Melbourne, Australia
Salary
Competitive
Closing date
Aug 2, 2024

View more

Job Function
Accounting/Audit/Tax
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Utilise your energy sector collections experience and provide outstanding customer service to clients Your new company
Working with a Melbourne CBD based energy retailer, established in 2012 to service small to medium businesses. Seeking an experienced energy collections expert to join their growing team.
Your new role
As this company continues to grow, we are seeking a dedicated Collections and Customer Service Officers to support the expansion. For the next three months, your primary focus will be on collections. However, by Q4, your role will shift back to emphasising customer service, accounting for over 70% of your responsibilities.
  • Handle collections activities, including contacting customers for outstanding payments.
  • Answer incoming calls during peak times of the day.
  • Work on credit-related tasks for the remainder of the day.
  • Provide exceptional customer service to clients.
  • What you'll need to succeed
  • Previous experience in collections within the Energy sector
  • Strong communication skills and ability to handle customer enquiries effectively.
  • Proficiency in managing credit-related tasks - including disconnections
  • Availability during standard business hours (Monday to Friday, 9 am to 5 pm).
  • What you'll get in return
  • Competitive annual salary of $72k + Super
  • No weekend work but overtime may be available if you wish
  • Immediate Hybrid work arrangement
  • Continued training and career progression
  • Full time permanent position
  • What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ashleigh.menzies@hays.com.au
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
    #2874857

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