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Claim Manager

Manulife and John Hancock
Jakarta, Indonesia
Closing date
Aug 1, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claim Manager with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Indonesia Claim Manager is responsible for implementing processes and practices across the organization. Supporting team and ensuring coaching, development and motivation of Claim Team. Co-ordinate, motivate, control and ensuring all claims team to process various types of claims meet terms and condition of each policy, including Standard Operational Procedure (SOP), Audit/Compliance requirements.

What motivates you?
  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:
  • Medical Doctor
  • Certified in Insurance award ICA
  • Minimum 10 years in Financial or Insurance Institution
  • Computer Proficiency: MS Word; Excel, MS Power Point
  • Excellent communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment

Nice to Haves:
  • Ability to build and manage relationships with the key internal stakeholders

On the job you will:

To coordinate and supervise the day-to-day claim Analyst and support claim in accordance with the standards set by the company.

Take an active role in solving the complex and critical issues in the team.

Ensuring all claim team process can meet service level agreement and turnaround time which put on SLA with Bank Partner and SOP.

Review Daily productivity claim team.

Coordinate & communicate with other teams to find solution for complaint related claim or communicate directly to customer.

Provide training to internal staffs if needed.

Participate in claim projects, system enhancement and give input for improving claim process

Contributing to audits, reviews as required in order to support and enable the maintenance of an effective control environment.

Approve claims within own claims authority and make recommendation to senior for those claims exceeding own authority limit in line with established standards, procedures and guidance provided.

Ensuring comply with applicable regulations in PT AJMI (including AML / KYC and Privacy).

Ensure the report has been delivered on time.

Responsible for the audit process of the vendors, including the Third-Party Administrator (TPA) ensuring that the audits are conducted in accordance with standards agreed upon with Underwriting & Claims Risk Management and the Underwriting & Claims Risk

Coaching claim team to improve capability and KPI company.

Our commitment to you
  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.

Learn more about opportunities with us at

Every career at Manulife provides the opportunity to learn new skills and move your

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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