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Team Leader, AML Alert Review Team - ICS

Manulife and John Hancock
Quezon City, Philippines
Closing date
Jul 31, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?
  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

Job Description:

We're looking for a Team Leader, AML Alert Review to join our Integrated Compliance Services team at MBPS. Integrated Compliance Services (ICS) First Line Team Leader will be responsible in supervising the daily activities of an operations or business support. Performing Quality Checking and providing monthly report to Business Unit. Having strong leadership skills and support the manager and tower lead in executing strategic initiatives of ICS.

Key Responsibilities:

  • Coordinates resources and sets daily priorities to meet operational objectives.
  • Performing Quality Checking for AML Task.
  • Serve as a process expert and Handle escalations on a timely manner.
  • Review, collect, and summarize quality control and business reports monthly.
  • Providing performance coaching for team members.
  • Providing training and preparing process documents to new hires.
  • Conducts or assists with performance evaluations that are timely and constructive.
  • Collaborate with leaders and managers in ensuring talent development of team members and team engagement through execution of ICS initiatives.

  • Ensure all pertinent policies and guidelines of Manulife are being followed by team members and timely completion of Mandatory Compliance Training.
  • Ensuring all documents are timely reviewed and placed within a secured repository.

Stakeholder Management
  • Manage stakeholder expectations through appropriate engagement and timely status reporting on operational highlights.

Center of Expertise
  • Present baseline review of the team's process for Business Unit to discuss key opportunities and recommendation.

Ad hoc Assignments

Managing Team Members Performing 1st Level Name Scanning for the following segments:
  • Hongkong
  • Carry out ad-hoc tasks/projects as requested by Manager and/or BU.

Businesses Supported
  • Asia Segment - HK (IFP & Retirement)

  • Bachelor's degree in Accounting, Legal, Finance, Business, or related fields
  • Must have at least 1 year experience in Compliance or any related AML task.
  • Minimum 1-2 years of relevant experience in Leadership role preferred but not required.
  • Able to read Mandarin/Chinese.
  • Work experience in finance or insurance operations is preferred but not required.
  • For internal candidates: Should not have any attendance issues or disciplinary action and consistent in meeting/exceeding metrics and job requirement in the past 12 months.
  • The ability to work independently and efficiently in a team oriented, high demand and fast paced environment.
  • Careful and attentive to detail even when under time -constraints.
  • Good interpersonal and communication skills (both verbal and written).
  • Ability to work efficiently in team oriented, high demand and fast paced environment.
  • Strong problem solving and decision-making skills.
  • Strong relationship and client management skills.
  • Professional attitude and client service orientation; collaborative and results oriented.
  • Participation in any creation or implementation of business improvement initiatives.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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