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Credit Review Analyst I

Heartland, a Global Payments company
Jeffersonville, USA
Closing date
Jul 13, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
***This is an on-site role based at out Jeffersonville, IN facility

Pay: $48,600/YR based on experience level

Benefits include:

Plenty of career growth!

Hybrid work schedule (3 days in office, 2 days WFH)

Tuition Reimbursement

401(k) match

Onsite daycare

Onsite Gym & Cafes

PTO, sick, and holiday pay

Paid family leave

Summary of This Role

Routinely monitors existing merchant accounts and relationships for potential risk exposure to the company and assists management in mitigating losses. Effectively interacts with merchants, sales representatives, Senior Credit Review Analysts and Management to achieve timely review of accounts, in mitigating loss and in protecting the company against fraud and other risks. Ensures changes to the merchant's credit and financial history and the economic environment continues to meet acceptable risk standards. Reviews accounts and ensures compliance with laws, bank regulation, corporate and divisional credit review and underwriting policies and standards on accounts. Reviews accounts in accordance with sound credit-granting principles and compliance with Company, Sponsor Bank and Legal, Policy and Procedures.

What Part Will You Play?
  • Understand the risks associated with the payment processing industry (Fraud, Credit, Regulatory, Legal, etc.)
  • Understand the company underwriting/Credit Review policies and guidelines.
  • Learns, maintains and applies knowledge of fair lending issues, rules and various internal and external policies and regulations that directly impact the line of business.
  • Review and monitoring of merchant accounts as necessary based on risk, underwriting guidelines, and credit worthiness.
  • Verify that change request information provided and supporting documentation is correct and consistent with required standards.
  • Call merchants regarding their accounts when needed to address questions or concerns.
  • Complete portfolio reviews for high risk industries by requesting/reviewing various formats of financial statements, determining financial risk, obtaining collateral, continuous monitoring of existing merchant relationships, etc.
  • Review Accounts for any Fraudulent or suspicious activity. Through web crawling, ad hoc, and other internally prepared reporting, identify, evaluate and make recommendations to Credit Management team and Senior Management on accounts causing concern of reputational or financial risk to the organization.
  • Monitors chargebacks
  • Mitigate losses
  • Perform financial statement and industry comparative analysis on potential multi-million dollar merchants.
  • Analyzes all pertinent credit and financial information, and demonstrates aptitude to interpret and evaluate consumer credit bureau reports, merchant financial statements, other reporting services, public records and bank files.
  • Present findings and make recommendations (approval, or declines etc.) to Sr Analysts and Credit Management on merchant requests that exceed your Risk Approval Limit.
  • Work with Sr. Credit Review Analyst to seek alternative means of financing or counter offers for all merchants when it is determined that the original request cannot be accommodated.
  • Communicate decisions effectively in both verbal and written communication.
  • Properly file paperwork.
  • Prepare spreadsheets and detailed written reports to be presented to management.
  • Demonstrate good listening, interpersonal and team working skills.
  • Complete cross training with, and or maintain knowledge acquired from the credit underwriting team and demonstrate competency as it relates to knowledge of that area. May complete underwriting of net new accounts periodically to address volume peaks in Underwriting.
  • Additional primary duties will be assigned as required

What Are We Looking For in This Role?
Minimum Qualifications

  • HS Degree or Equivalent
  • 2 years of related experience in Collections, Accounting, Underwriting, Credit Banking, Finance, Mortgage, or related field.
  • Business and consumer credit and exposure analysis skills.
  • Ability to read/review/analyze personal and business financial statements, interpret credit bureau reports, analyze trade experience, tax documents, and utilize external financial resources.
  • Strong analytical and process skills.
  • Strong communication (written and verbal), customer service, multi-tasking skills.
Preferred Qualifications

  • In-depth credit operations knowledge, industry standards, corporate policy and operational practices.
  • Previous experience with Salesforce preferred
  • Advanced knowledge and judgment to complete more complex credit decisions.
  • Proficiency in all underwriting and risk assessment processes and policies, and ability to communicate that knowledge verbally and in writing to other staff.
What Are Our Desired Skills and Capabilities?
  • Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
  • Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
  • Supervision - Normally receives detailed instructions on all work.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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