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HR Shared Services Center | Onboarding Offboarding - Contractor

Dubai, United Arab Emirates
Closing date
Jul 20, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Position Summary



Deloitte , established globally in 1845, is the world's largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.

Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 29 offices in 15 countries. Over the last 96 years, we have served as trusted advisors for clients. Deloitte's presence in the region has contributed to the advancement and growth of the professional services industry in the region.

We have received numerous awards in the last few years, such as Brand Finance's strongest and most valuable "commercial services" brand in the world (2022), the Great Place to Work® and Best Workplaces™ in the UAE (2022), the Great Place to Work® and Best Workplaces™ in the KSA (2022), and "World's Most Attractive Employers" (2022). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.

We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.

Human Resources | Onboarding, Offboarding and Employee Services - Contactor.

During your tenure as Onboarding, Offboarding and Employee Services Experienced Associate, you will conduct onboarding and employee exit activities for the employees within the assigned region; resolve ServiceNow tickets related to employee services and execute compensation and benefits administration activities. You will also be responsible for the following:

  • Coordinate with Talent Acquisition Services team to understand new joiners within the assigned region and share the onboarding checklist with each new joiner
  • Support the new joiners in the assigned region to complete the onboarding checklist, provide Reponses to new joiners' queries
  • Collect documents and information from new joiners within the assigned region, store them physically and electronically and share them with necessary parties
  • Coordinate between the Public Relations Officer (PRO) of the assigned region and new joiners to fulfill any additional information requirements and continuously follow-up with the PRO to ensure that immigration activities are completed within expected timelines
  • Provide support to employees for additional immigration activities (e.g. immigration of family members, etc.) and answer any queries they may have during the process
  • Liaise with respective parties to complete joining formalities of new joiners including setting up company assets and/or accounts
  • Coordinate with relevant parties to ensure that all they are informed on exiting employees and necessary actions are taken in alignment with the policies
  • Resolve the exit tickets raised on ServiceNow for the assigned region, share a checklist with exiting employees and coordinate with PRO to complete visa cancellation activities
  • Evaluate leaving employees eligibility for Alumni program and inform eligible employees on how to join Deloitte Middle East Alumni network
  • Resolve other tickets (e.g. Leave balance discrepancy, payroll discrepancy, loan and advance payment requests, allowance requests, company letter requests, etc.) raised on ServiceNow for the whole Deloitte Middle East in alignment with the workload assignment conducted by the manager
  • Consolidate all changes that impacts the payroll every month and share them with Finance prior to the cut-off date. Validate the consolidated payroll shared by Finance
  • Keep a track of employee data changes, identify the changes that require updates in benefits (e.g. addition of dependents, status change, etc.) and inform benefits providers
  • Conduct periodic cross-checks between different time charging and leave recording systems that DME has identify discrepancies and inform relevant employees for resolution
  • Develop periodic reports for each business line operating within the assigned region (e.g. status of new joiners, status of exiting employees, etc.) and overall DME (e.g. leave balance reports, payroll reports, etc.) based on the set templates
  • Respond to queries and questions raised by business lines regarding the status of onboarding and offboarding activities, employee services and payroll & benefits administration activities
  • Conduct any additional tasks requested by the direct manager

Leadership Capabilities:

  • Understands objectives for member firms/stakeholders and Deloitte regional/ global, aligns own work to objectives and sets personal priorities
  • Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
  • Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
  • Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
  • Identifies and embraces our purpose and values and puts these into practice in their professional life


  • Minimum 3-4 years of experience including HR experience, preferably in a multinational firm
  • Bachelor's degree in human resources management, business administration or a related field
  • Knowledge of best practices in HR management is essential
  • Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, payroll and benefits administration, employee data management
  • Ability to communicate professionally with partners and high-level executives. Strong presentation skills considered as a plus
  • Detail oriented and conscientious
  • Excellent organizational, communication and time-management skills
  • Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management)
  • Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English)

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