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Trust.Account Manager - Operations

The Citco Group Limited
Cabano, Philippines
Closing date
Jul 30, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job Description

Mercator® by Citco is the pioneer of Global Entity Portfolio Management services. Our centralized client service infrastructure means we are able to provide end-to-end support in over 170 jurisdictions worldwide.

The majority of our clients are multinational corporations with anywhere upwards from 50 legal entities. They include Fortune 1000, Global 2000 and industry leaders based globally, and covering major business sectors.

For more information about Mercator by Citco, please visit


  • Lead Operations Team and coordinate various operational matters to deliver services to international clients / client servicing teams / management while ensuring that Service Level Agreements are met and business risks are identified and managed;
  • Will lead and supervise clients' invoicing processes, ensuring accurate and timely billing in line with company policies and clients' needs;
  • Lead and supervise handling of business partner invoices;
  • Participate and lead various calls with other Mercator locations to discuss operational issues and be proactive in finding solutions;
  • Ensure that the team under supervision operates effectively and efficiently and that all team members are properly guided and motivated;
  • Plan team's resources in line with business demand, participating in the recruitment and selection process, lead, coach, develop and appraise employees;
  • Identify training needs of the team members, coordinate with other Mercator locations and ensure the necessary trainings are delivered. You will deliver different trainings to team members as required;
  • Will fully implement Mercator policies, procedures and best-practice guidelines.


  • Have a university degree (business / finance / accounting or related field);
  • 4+ years of experience in an international company (experience with operations / invoicing would be an advantage);
  • 1+ years of experience managing people / team;
  • Proven computer skills (Microsoft Office packages);
  • Solid analytical and problem - solving skills and excellent communication skills;
  • Fluent English language skills (written and spoken);
  • Flexible, proactive and able to work effectively with multiple projects by setting priorities in a fast paced environment.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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