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Assistant Audit Manager / Audit Manager

Manulife and John Hancock
Quezon City, Philippines
Closing date
Jul 30, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?
  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

Job Description:

We're looking for an Assistant Audit Manager / Audit Manager to join our Audit Services, Asia at MBPS. In this role, you are accountable for planning, executing and/or leading and completing audit projects (including key risk audits, key risk reviews, consulting, investigations and other special projects). The candidate is also responsible for the delivery of high quality, professional, cost-effective, value-added and risk-based audits of assigned areas, segments and countries (including MBPS, global functions, Asia and GWAM segments).

While remaining totally independent, Audit Services function provides added value by working with management at all levels to improve the management of various forms of risk. Audit Services provides assurance services to senior management and the board of directors which assist them in discharging their responsibilities for overseeing the management of risk in Manulife.

Key Responsibilities:
  • Assist in preparing the MBPS annual audit plan based on risks and applicable requirements for assigned areas.
  • Assist in preparing presentation materials for various committees and executive meetings.
  • Plan and execute and/or lead various types of audits (including Sarbanes-Oxley Project (aka SOX)) in accordance with the audit methodology, departmental standards and regulatory requirements. The accountabilities include MBPS, global functions, Asia and GWAM segments and can also extend to other business areas or segments during integrated or global audits.
  • Evaluate the management of risk and internal controls in business. Present findings to and reach agreement with the business unit/regional management; make practical and value-added recommendations to improve control environment and efficiency and effectiveness of operations.
  • Prepare audit reports; audit reports are to be clear, concise and well-organized, and issued within departmental service standards.
  • Utilize data analytics techniques to improve effectiveness and efficiency of audit process.
  • Assist in issue follow-up with business unit/regional management regularly on the status/ implementation of corrective action plans for timely audit issue closure.
  • Ensure quality of work completed and in accordance with the audit methodology, departmental standards and regulatory requirements.
  • Prepare audit reports; audit reports are to be clear, concise and well-organized.
  • Prepare presentation materials for various committees and executive meetings.
  • Follow-up with business unit/regional management regularly on the status/implementation of corrective action plans for timely audit issue closure.
  • Liaise and collaborate with local and onshore audit teams.
  • Actively participates in departmental initiatives.
  • Provide guidance and coaching to team members. For Manager (L6), people management skills and experience are required.

Minimum Skills to Hire:
  • 4+ to 9+ years' relevant experience, appropriate business title will be assigned based on the successful candidate's experiences and competency.
  • Good knowledge of life insurance and asset management business, audit methodologies, control frameworks and risk management techniques
  • Experiences in auditing any or a combination of procurement or outsourcing arrangements, global shared service centers, human resources, risk management and project implementation would be considered an asset.
  • Utilize data analytics techniques to improve effectiveness and efficiency of audit process. (SQL, PowerBI, Tableau, etc)
  • Asia regional experience is a plus
  • Excellent communication skills, oral and written. Able to deal with confrontations and resolve conflicts.
  • Proven relationship skills including a demonstrated ability to deal effectively with staff at all levels to Assistant Vice President
  • Results-oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; strong attention to detail while retaining focus on the "big picture" and top risks; flexible and organized with the ability to oversee multiple projects concurrently.
  • Ability to quickly understand business processes and risks, identify key controls, analyze complex situations, reach appropriate conclusions, make value-added and practical recommendations and influence management to take appropriate actions on recommendations.
  • Recognized accounting (CA, CMA, CGA, CPA) or auditing (CIA, CISA) professional designation
  • Strong team-player who willingly and openly shares ideas and knowledge. Able to collaborate with different business units and team members in a multi-cultural environment.
  • Liaise and collaborate with local and onshore audit teams.
  • Actively seeks feedback from others and incorporates any necessary changes. At the same time, provide clear and timely constructive feedback.
  • Challenges the status quo and proactively makes suggestions for continuous improvement.
  • Provide guidance and assist new team members.

  • Effectively communicate with business unit senior management and staff, to present audit findings clearly and concisely, reach agreement on appropriate solutions to risk management and operational efficiency issues
  • Prioritization and time management in a multi-tasking environment
  • Need to work overtime to meet internal or external deadlines
  • Analyze business processes and controls over a wide diversity of operations across Asia and North America, including in life and asset management business, identify key risks and control deficiencies, and develop practical and value-added recommendations for management implementation exercising sound business judgment
  • Establish a high level of credibility and maintaining sound business relationships with business unit and department management and staff
  • Some degree of work and meetings beyond Asia office hours (e.g. audits over North America operations or processes) and business travels within Asia.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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