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Team Leader II Loan Servicing

City National Bank
Los Angeles, USA
Closing date
Jul 29, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time


This position will manage a centralized Loan Servicing unit responsible for all loan boarding and servicing activities of the Bank. Responsibilities include establishing and maintaining loss prevention controls, developing and implementing procedures, monitoring compliance, ensuring data integrity and keeping productivity and quality control on target. Provides support and assistance to other operational areas of the department as needed.

What you will do

  • Manages the daily activities of staff in the unit; monitors workflow for bottlenecks and/or inefficiencies.
  • Maintains data integrity, productivity and quality control in accordance with established Service Level Agreement (SLA) standards.
  • Reviews incoming loan and/or lease packages for accuracy and appropriate authorization and documentation prior to boarding to appropriate system of record (e.g., STUCKY, M&I, AFS, LeasePak, BankCard etc.).
  • Researches and resolves accounting/collateral inquiries (e.g., interest accrual/adjustments, amortization schedules, rate indexes, other monetary transactions, etc.)
  • Follows-up on various system exception reports to ensure data integrity and compliance with Bank requirements.
  • Reviews and approves daily balancing sheets for staff. Ensures that the daily balancing sheets are complete, accurate and in balance. Provides assistance to staff as needed to help balance end of day transactions and input.
  • Coordinates and/or participates in various operational and compliance audits conducted in the unit. Prepares responses to audit findings, develops and implements process and procedure enhancements to reduce risk findings surfaced by the audit group(s).
  • Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and Affirmative Action.
  • Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
  • Completes all special projects as requested.
  • Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
  • All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

  • H.S. Diploma

Skills and Knowledge
  • Demonstrated knowledge of all aspects of loan servicing, Regulations B, O and Z and their impact on portfolios, and core systems platforms, loan systems and outsourcing solutions applicable to the Bank's diverse loan servicing requirements.
  • Good organizational, project and time management skills.
  • Ability to present ideas, obtain concurrence and resolve conflicts within the supervised unit.


Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.


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