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Customer Service Officer

Wollongong, Australia
Closing date
Jul 26, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Customer Service Officer - Banking Your new company
Is a leading organisation in the financial services industry. They are committed to providing top-notch services to their valued customers. Your new company values innovation, teamwork, and excellence, and are looking for someone who shares their passion for customer satisfaction.
  • **Please Note - Core experience in retail banking/customer service is an essential requirement for this role**
Your new role
As a Customer Service Officer, you will play a crucial role in ensuring our customers receive outstanding support. Your responsibilities will include:
  • Understanding KPIs, Targets, and Standards:
    You'll be well-versed in key performance indicators (KPIs) and targets, ensuring that you meet and exceed them consistently.
  • Building Strong Customer Relationships:
    You'll engage with customers, listen actively, and empathise to understand their needs.
  • Problem Solving:
    When faced with challenges, you'll think critically and find effective solutions. Your ability to troubleshoot and resolve issues promptly will be essential.
  • Exceptional Telephone Manner:
    You'll handle inbound calls professionally, providing accurate information, addressing enquiries, and ensuring a positive experience.
  • Attention to Detail:
    From recording customer interactions to processing requests, your exceptional eye for detail will ensure accuracy and quality.
What you'll need to succeed
  • Communication Skills:
    Excellent verbal and written communication skills are essential.
  • Adaptability:
    Our environment is dynamic, so adaptability and flexibility are key.
  • Team Player:
    You'll collaborate with colleagues across departments to achieve shared goals.
  • Problem-Solving Skills:
    Quick thinking and resourcefulness are crucial.
  • Customer-Centric Attitude:
    A genuine desire to assist and delight our customers.
    • **Please Note - Core experience in retail banking/customer service is an essential requirement for this role**
    What you'll get in return
  • Professional Growth:
    We invest in our employees' development, offering training and opportunities for advancement.
  • Supportive Environment:
    Our team is friendly, supportive, and passionate about what we do.
  • Competitive Compensation:
    We offer a competitive salary and benefits package.
  • What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to, or call us now on 02 4222 0186.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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