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Senior Consultant, (Senior) Manager - ServiceNow Technical Programme Manager

Zurich, Switzerland
Closing date
Jul 20, 2024

View more

Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Location: Zurich

Work Pattern Percentage: 80-100%

Advance cutting-edge business areas with your expertise

At Deloitte Consulting, you and our other Technology Strategy & Transformation specialists help organisations develop the strategies and implement systems that build business value and drive performance. Let's unite our in-depth knowledge and experience and work on some of the most complex IT challenges around the globe, everything from system replacement to full IT transformation.

How you can make an impact:

  • Work on challenging ServiceNow projects, either within a larger team or as an advisor on smaller engagements
  • Support clients through complex Enterprise Service Management transformations and ServiceNow implementations
  • Work across several industries, including our primary focus areas of Life Sciences, Financial Services, Consumer Products and Public Sector
  • Collaborate with international, very professional and like-minded colleagues, and engage in and manage business development activities, marketing initiatives and practice development activities
  • Develop and broaden your network by working together with other parts of the company or other member firms outside of Switzerland
Who we are looking for:

  • You have minimum 4 years of experience in leading and planning ServiceNow implementations (ServiceNow ITSM, ITOM, SAM, Sec Ops, IRM or associated modules) of major business and system transformation efforts - with experience in management consulting, in managing and resolving technical and delivery issues on ServiceNow delivery projects in collaboration with client stakeholders, and in shaping the technical design of a ServiceNow solution, while working with the client's technical/enterprise architects
  • You are a certified ServiceNow System Administrator and possess know-how in agile delivery methods (SCRUM, etc.)
  • You have profound technical project management and/or leadership skills, which you could already apply in managing design and development teams through full delivery lifecycles, including managing project financials
  • You are versed in presenting progress updates and providing details of risks and issues to senior stakeholders, and have experience in working with near-shore and off-shore delivery teams
  • You communicate confidently in English and German; knowledge in understanding Enterprise Architecture practices, tools and of industry standards/certifications (e.g., ITIL, TOGAF) would be a plus
Your team

By joining the team of our Zurich office, you will be integrated into a diverse bunch of congenial colleagues right from the start. We take your further development seriously and offer you a comprehensive internal and external training programme. You will also benefit from our expertise in a deep understanding of technology, coupled with excellent communications skills and broader business understanding. Look forward to working together with some of the largest organisations in Switzerland and the world to introduce the change that really makes an impact for their business.

How to apply

We look forward to hearing from you! Please click on "apply now" to submit a complete application, including CV, cover letter, references and degree certificates.

If you have any questions, please contact Stefanie at

Life at Deloitte

At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective helps us find new ways into the most complex challenges, so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energises you. At Deloitte, you can choose your impact.

In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax & Legal. With more than 2,600 employees at six locations, we serve companies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, a place where you can be you and where you will never stop growing. You will benefit from flexible working conditions as well as wellbeing and parental programmes.

Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit .


We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don't hold yourself back - apply today.

We do not accept applications from recruitment agencies for this position. Deloitte AG and Deloitte Consulting AG are Swiss subsidiaries of Deloitte LLP, the DTTL member firm in the United Kingdom.

Requisition code: 13524

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