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Investment Operations Director

Manulife and John Hancock
Quezon City, Philippines
Closing date
Aug 17, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?
  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

Job Description:

Reporting directly to the GBS Service Delivery Head for MIM and GA Investment Operations, the Alternative Investment Operations Director is primarily responsible for leading the Derivatives, Mortgage, Corporate Real Estate, and Private Market Operations teams supporting Asia, North America, and UK in ensuring timely, accurate, and effective delivery of services that are in scope. The role in addition oversees Securities Lending, Collateral Surveillance, and Vendor Management functions for GWAM.

  • Lead the effort to accelerate transformations delivery, governance process digitization, and global operating model rollout, as a priority.
  • Provide functional oversight to continuously enable the Alternative Investment Ops teams to efficiently deliver on change initiatives while continuing to produce high quality, value-add services for both the General Accounts and Asset Management businesses.
  • Drive strategic initiatives to deliver risk-averse scalability, transparency, and synergistic alignment across the function.
  • Provide senior management support with focus on ramping up efforts to digitize governance and oversight model within the function, while interfacing with key Business Unit decision makers.
  • Collaborate with local and segment risk functions. Ensure the effective cascade and communication of operational risk awareness and management practices.
  • Manage and mitigate operational risk and ensure that issues are escalated and resolved timely and effectively.
  • To ensure customer-centered outcomes, act as a business partner for senior Business Unit stakeholders. Enable feedback channels to the business to align expectations and priorities.
  • Define and periodically refresh service level standards across the teams within the domain and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services. Validate the accuracy of operational risk heat maps and other risk assessments.
  • Timely and effective delivery on KPI and KRI reporting, business dashboards and other metrics as required.
  • Drive the sharing of best practices, fostering collaboration and innovation across the teams within the group.
  • Develop the group's capability and functional expertise through training, coaching/mentoring, strategic talent and production management, succession planning, and supporting mobility.
  • Manage a growing team with responsibility for hiring, compensation, promotion, and performance management.

  • University degree in accounting, finance, or business management. Recognized investment, finance, or accounting designation preferred.
  • Minimum 8 years of relevant experience in alternative investment operations, asset servicing, and/or trade and cash management. Industry certification such as CAIA, CFA, or FRM is a plus.
  • Broad knowledge of life insurance and asset management businesses, audit methodologies, control frameworks, and risk management techniques.
  • Extensive knowledge on various range of asset types including equities, fixed income, derivatives, mortgage, and alternative investments such as private equity/debt, real estate, commodities, and structured products - including how they are accounted for in investment book of records, trading platforms, custody records, and in SWIFT messages.
  • Strong people management experience (6+ years) to lead, manage, and develop professional staff.
  • Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
  • Experience leading global operations and working across multiple geographies/time zones.
  • Strong interpersonal skills and ability to collaborate effectively with stakeholders across cultures and geographies.
  • Innovative thinker with the ability to negotiate, influence, and challenge the status quo to continuously improve processes.
  • Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts.
  • Ability to anticipate issues and think proactively to resolve issues and risk.
  • Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
  • Strong track record of continuous improvement projects leveraging various automation tools is an advantage.
  • Familiarity with project management approaches, tools, and phases of the project lifecycle.
  • Presents complex ideas clearly, with an ability to manage the complexities of executing meaningful change and influence individuals across business boundaries to achieve objectives.
  • Flexible on shift and overtime may be required to meet business deadlines

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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