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AVP End User Computing

Great Eastern Life Assurance Co Ltd
Singapore, Singapore
Closing date
Aug 11, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job Purpose

The individual will provide leadership to the End User Computing capability of Great Eastern. The individual should own the end user experience vision and roadmap and drive for continuous improvements to overall end user computing experience, including enhancement to enterprise solutions like O365, VPN, ServiceNow, etc. This role requires an individual to work closely with other IT leaders and key stakeholders to develop strategies that support the organization's goals affecting end users. The EUC department provides level-2 support for enterprise solutions utilized by end users.

Additionally, the individual will also provide technological leadership on solutions affecting end user computing experience. The individual can be a solution architect and the subject matter expert to new enterprise technologies to be introduced affecting communications and collaboration and remote access and end-point computing.

The Job
• Manage all aspect of end user computing experience, as well as continuously refine the operating model supporting end user computing.
• Develop and implement an end-user computing strategy that aligns with the organization's overall IT Strategy.
• Oversee the development and maintenance of end-user computing systems including hardware, software and services
• Collaborate with other IT leaders to ensure that end user computing systems integrate with other IT Systems and Infrastructure.
• Work with key stakeholders to understand their end-user computing needs and develop solutions that meet those needs.
• Actively participate on activities which reduce the risk of reoccurring incidents such as problem management forums.
• Manage the end-user computing team, providing leadership, direction and coaching to the team members.
• Develop and manage the end-user computing budget ensuring resources and allocated appropriately and efficiently
• Standby support after office hours for incident response, with activation for major incidents.
• Stay up to date with industry trends and developments in end-user computing technology and incorporate them into the organization's strategy.

Our Requirements
• A Bachelor's degree or Professional Degree in Computer Science / IT or equivalent
• At least 10+ years of relevant experience with end-user computing and managing end-user computing team
• Excellent application and IT infrastructure troubleshooting skills using various toolsets. Understanding of system architecture and technology is necessary.
• Experience working with multiple teams (business, IT application and infrastructure teams) for incident recovery and preventive measures.
• Planning and organisational skills for undertaking team leadership and BAU workload management.
• Strong knowledge of end-user computing systems and technologies like Microsoft O365, Active-Directory, email, including hardware and networking.
• Self-driven with a positive attitude and strong leadership skills to champion for culture change management initiatives within IT and with interfacing Business stakeholders
• Strong and factual communication skills and able to manage situations/conflicts and influence others
• Good analytical skills and a creative approach to problem solving and provide options and solutions.
• Experience working with multiple internal and external teams (business and IT)
• Understanding of various Software Development Lifecycle and Project Management is beneficial
• Ability to understand business processes and financial functions are a plus
• Knowledge of security and compliance requirements are a plus

About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people's lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

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