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Head of TPRM & Operational Resilience

Canada Life Limited
Potters Bar, United Kingdom
Closing date
Jun 25, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary

Our newly formed TPRM and ops resilience team has been created to meet the increasing regulatory focus on these topics. This role is expected to bring together and ensure consistency and alignment across all three individual elements namely: business continuity, operational resilience and Third Party Risk management (TPRM) as they are all inter connected and have dependencies in the context of wider risk management.

The roles main purpose is to act as the subject matter expert, hold first line responsibility and accountability, provide guidance and set the strategic direction and tooling on all three topics to ensure Canada Life has a robust and appropriate process, documentation and plans in place in order to manage these risk topics and the operational impacts of them (such as managing incident management process etc).

What You'll Do
  • Providing expertise, leadership and support to the BCM Department Co-ordinators and the BCM Plan Leaders ensuring the completion of Business Impact Assessments and Business Continuity Plans and that they are fit for purpose
  • Design and assist with the business exercising programme, considering a range of scenarios to test arrangements and recovery capabilities both internally and with third parties and provide comprehensive reports
  • Manage BCM incidents effectively and appropriately and provide robust lessons learnt, incident reports and make recommendations
  • Providing expertise, leadership and support on operational resilience across the organisation ensuring compliance to all regulatory requirements and ensuring IBS documentation is accurate and is fit for purpose
  • Design and implement Canada Life's operational resilience training and awareness activities
  • Design and Implement Canda life third party risk management process and systems working with 2nd and third line on the design and implementation
  • Set TPRM local policy and implement appropriate assurance programme and controls
  • Provide both supplier and user support and training for TPRM
  • Provide technical guidance across all domains when onboarding and at recertification
Who You Are
  • Extensive experience in a Business Continuity/Operational Resilience and Crisis Management
  • Educated to degree level or equivalent
  • Good experience in facilitating meetings and workshops at operational and senior management level
  • Strong knowledge in the production of formal policy/procedural type documentation
  • A sound understanding of business operating models within a financial services/insurance company
  • Extensive background in supplier risk management, outsourcing governance and third party risk management systems and process
  • Experience of planning BC rehearsals and testing activities
  • Strong communication skills (written and verbal)
  • Strong interpersonal skills
  • Advanced user of MS Word / Excel / Powerpoint / Visio
Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.

"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.

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