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Japan Country Lead (Senior Actuarial Manager), Valuation Shared Services Centre, Asia

Manulife and John Hancock
Mongkok, Hong Kong
Closing date
Aug 3, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The opportunity

The Asia Valuation Shared Services Center (VSSC) is a centralized team with team members located across Asia Division servicing Asia BUs. The VSSC is responsible for providing timely and accurate liability system solutions and analytics to the Asia Business Units. These services include the execution, assembly, and initial analysis of all IFRS and local reserves, sensitivities, and capital calculations, as well as the maintenance of associated valuation models and procedures.

With the IFRS 17 reporting basis effective on year 2023 and adopt globally, the Asia VSSC is also responsible for the end to end reporting process for IFRS 17 basis, with quarterly IFRS 17 results to fulfill audit requirements and also implements prioritized items for IFRS 17 Actuarial system development to ensure quality results will be delivered.

The role will be reporting to the Head of Valuation Production & Reporting Process, will be responsible for directing the activities of Actuarial staff within Japan VSSC team. Japan Country Lead will oversee end to end reporting process including Actuarial modeling activities and downstream valuation reports preparation including liabilities roll-forward and the corresponding financial analysis, ensuring they are done in accordance with predefined change control processes and industry best practices. This role will provide Actuarial valuation services to Japan Business Units and be the main contact person between the Business Units, VSSC, Regional Actuarial Services (RAS) and Group office. The incumbent will possess the ability to work with people at all levels of the organization and manage often conflicting stakeholder priorities. Focus will be placed on key messages and actionable data to successfully assist the Business Unit Actuarial teams in the analysis and interpretation of reserves. The Japan Country Lead will be responsible for leading a highly engaged team of Actuarial professionals, challenging team members to step outside their comfort zone and embrace new processes and technologies.

  • Manages the timely delivery of comprehensive and professional work products to satisfy the Actuarial system solution requests of Actuarial business partners.
  • Produces reserve movement analyses (RMAs), reserve trend analysis (RTA), drivers of earnings (DOE), experience monitoring reports and other supporting financial reporting deliverables related to the team's assigned valuation system solutions.
  • Serves as model/data/reporting steward for Asia division
  • Oversees the development and review of Off-Cycle and Annual Basis Changes.
  • Serves as a company leader in the implementation, execution, and maintenance of valuation controls.
  • Builds relationships and establishes a high level of credibility with Actuarial management across the Asia Division particularly Business Unit Valuation Actuaries, their teams, Asia Chief Actuary and RAS.
  • Maintains the high standards and spirit of the VSSC Service Level Agreement in interactions with Business unit and Actuarial/Finance clients and in the leadership of the team.
  • Uses appropriate judgment in dealing with unexpected issues and requests, demonstrates an ability to prioritize work, balances resource requirements and achieves win-win solutions.
  • Demonstrates an understanding and working knowledge regarding technical aspects of the work possessing sufficient knowledge and intuition to be able to independently verify and reconcile information under review.
  • Serves as a project manager for VSSC projects, including defining project scope, project planning, resource allocation, project execution, communication of project results
  • Providing trainings to junior staff on actuarial concepts, modelling principles, financial reporting processes and technology.
  • Plays a key role as part of the VSSC leadership team in the achievement of VSSC projects, the goals of process improvement and best practices in valuation reporting.

Leadership and Team Development:

  • Provides strong, proactive leadership and coaching to a team of analyst professionals. Allocates and monitors work of the team to ensure accurate and timely completion of assignments within the established timeframes and quality standards.
  • Makes decisions regarding employment, compensation, performance appraisals, training and development.
  • Cultivates an innovative environment by supporting creativity and high performance teamwork.
  • Candidate with strong Axis knowledge will also lead Axis Training program to promote Actuarial modelling skills building in VSSC

What motivates you?
  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for
  • Fellowship in a recognized international Actuarial professional body with 7+ years of experience
  • Post-secondary education in Math/Computer Science, Actuarial Science or equivalent.
  • Demonstrates advanced knowledge regarding technical aspects of work; able to review data or results (financial or otherwise) for reasonability and identify root causes and drivers in the data being reviewed.
  • Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving and analytical skills.
  • Remains calm and controlled in pressured and stressful situations; demonstrates confidence and persistence in the face of setbacks and obstacles.
  • Strong interpersonal skills with the ability to collaborate, negotiate and influence effectively
  • Results oriented, able to manage expectations, work under tight deadlines and manage competing priorities.
  • Excellent customer focus and commitment to quality
  • Demonstrated project management skills
  • Demonstrated leadership talents in coaching and motivating staff to achieve objectives.
  • Strong business acumen with ability to communicate complex Actuarial concepts and results in a clear, concise, easy to understand manner.
  • Highly developed communication & relationship skills
  • Able to communicate in Japanese would be an asset
  • Proficiency in Moody's Axis and Risk Integrity would be an asset
  • Flexibility for business travel

What can we offer you?
  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you
  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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