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Dispatch Manager

Joondalup, Australia
Closing date
May 25, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Due to an internal move, we now have an opportunity for a motivated and dedicated individual to join the RAC and lead the Roadside Services Dispatch Team based in Joondalup as the Dispatch Manager on a 12-month fixed-term basis.

Reporting to the Senior Manager Roadside Delivery, this role is of vital importance to lead and direct the operations of the Roadside Assistance Dispatch function to deliver effective and efficient coordination of mobile services to Members across the State.

What will you be doing?

Leading the Dispatch team which comprises of Team Leaders and Dispatchers, you will be empowered to:
  • Deliver strategic initiatives from the Service Delivery Business Plan
  • Lead the achievement of optimal member experiences
  • Empower and develop your team to improve performance and engagement
  • Collaborate with key stakeholders to maximise the effectiveness and efficiency of Service Delivery
  • Manage financial performance to ensure all budget targets are achieved
  • Play a vital role in health and safety across Service Delivery

What are we looking for in you?

The successful candidate will have experience in leading a team and be;
  • Action orientated, with a focus on delivering results
  • An effective communicator across diverse mediums
  • Able to demonstrate leadership, problem solving and decision-making skills
  • Have the proven ability to work effectively in fast pace, high paced environment
  • Adaptable and embrace change in the workplace

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

If you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner on 9436 4356.

About RAC

RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.


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