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Dispute Resolution Manager

Equity Trustees
Melbourne, Australia
Closing date
Jun 11, 2024

View more

Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We're seeking a Dispute Resolution Manager to play a vital role in ensuring that claims-related disputes are managed in a fair and reasonable manner, and in alignment with the interests of members and their beneficiaries. Join our high-performing and growing Superannuation Trustee Services team and be part of a fantastic work culture.

About the role:
  • Manage disputes in line with policies and regulations, keeping abreast of industry changes.
  • Undertake detailed investigations and analysis of IDR and EDR disputes. Assess and review materials to ensure all relevant information is organised and well summarised for AFCA submissions.
  • Develop and maintain effective relationships with our service providers to ensure fair and timely outcomes for members and their beneficiaries.
  • Ensure accurate and up-to-date information is maintained in registers, databases and systems (including the AFAC portal) to facilitate accurate reporting and information to the business and other stakeholders.
  • Maintain a good working relationship with AFCA and administer AFCA case management workflow.
  • Provide specialist advice to enhance dispute reporting and management processes.

What you'll need to succeed:
  • Significant previous experience in insurance claims management.
  • Knowledge of superannuation law.
  • Experience in complaint management.
  • Strong stakeholder engagement and influencing skills.
  • Ability to prepare high-quality written reports for senior stakeholders.
  • A member-centric orientation with a focus on continuous improvement.
  • Sound computer skills in Word, Excel, PowerPoint, etc.

What we offer:
  • A warm, open, and supportive culture
  • An attractive remuneration package, including reward and recognition programs
  • An employee wellness program, including discounted health insurance and an employee assistance program
  • A workplace volunteering and giving program to enable you to help others in the community
  • We are proud to be part of the Top 30 Best Workplaces to Giveback 2022
  • Discounted tax and estate planning services
  • Great central CBD location, modern office fit-out and end-of-trip facilities.
  • Flexible/Hybrid working environment

About us - Trusted since 1888

Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for future generations. As a trustee company, we are responsible for always acting in our client's best interests, ensuring they feel safe, valued, and cared for.

We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.

Equity Trustees is 130 years strong - and growing. Apply now to be part of a successful contemporary trustee company!


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