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Korean Transition Specialist & Language Coach

Kuala Lumpur, Malaysia
Closing date
May 17, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Trainer Qualification/Criteria
  • Work Experience:
    • Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach)
  • Willingness to provide coaching & feedback through transaction audits
  • Should be fluent in Korean and English
  • Basic Understanding of Quality Tools
  • Open to work as per the teams core shift / Market hours
  • Preferred Criteria:
    • Ability to manage multiple stakeholders
    • Ability to work as an individual contributor
    • Experience in devising and implementing projects to improve the agent capabilities
Roles and Responsibilities:
  • Facilitate Training for the New Hires:
    • Voice and Accent
    • Cultural Training
    • Soft Skills Training
    • Customer Experience
  • Call, Email & Chat Audits & Feedback to gauge the performance of the associates
  • Coach and motivate agents for better customer satisfaction through better communication and customer care skills
  • Coordinate with the stakeholders regarding the performance/improvement of agents that have been coached
  • Conduct communication screening for recruitment
  • Refresher training based on TNI/TNA
  • Modify/Develop Client Centric training material
  • Doing Quality audits and share feedback
  • Maintaining the highest level of quality in operations ensuring adherence to all the linguistic parameters per the norms
Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 10 2024

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

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