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Assessment Specialist

CPA Australia
Melbourne, Australia
Closing date
May 24, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About the Role:

As the Assessment Specialist, you will be responsible for the assessment of Public Practice Certificate applications, member profile & practice updates, maintaining professional indemnity insurance records and responding to a range of technical queries.

Your key responsibilities include:
  • Timely and accurate assessment of Limited and Public Practice Certificate (PPC) applications, practice structures, change of details, PPC cancellations and updates
  • Ensuring adherence to certification requirements, including monitoring, and supporting members to address any non-compliance.
  • Managing the Public Practice queries inbox; including the timely and accurate response to complex enquiries
  • Maintain customer history within our CE database by adding activities and cases containing information about every interaction with CPA Australia
  • Maintain advertised turnaround times for all assessment activities and take ownership and responsibility to manage member's enquiries from end to end
  • Identify and implement process improvements through sharing innovative ideas and customer insights with key stakeholders

This role is a parental leave, fixed term contract opportunity to February 2025

About You:

Our ideal candidate will be degree qualified preferably in accounting, commerce or a business related field, and have experience in an accounting, educational or assessment environment. You will also have:
  • Familiarity with company structures, scheme requirements and compliance framework concerning Public Practice
  • Strong customer service experience, and written and verbal communication skills
  • Excellent organisational and time management skills
  • Ability to work and collaborate within a team
  • Initiative and ability to resolve issues with minimal direction
  • Be Flexible and passionate

Why we love working here:

  • We are a Values led organisation, we Create opportunity, Pursue excellence, Achieve together
  • Monthly Health and Wellbeing sessions, weekly learning labs, generous reward and recognition program.
  • The people, you'll work with like-minded and talented colleagues who aspire to be the best
  • Our members, they are at the heart of everything that we do.
  • Flexible work
  • Paid parental, volunteer, study leave and the ability purchase additional leave
  • Annual incentive scheme
  • Learning & Professional Development opportunities
  • We are global, so global mindsets are encouraged

About Us:

CPA Australia is Australia's leading professional accounting body and one of the largest in the world. We have more than 172,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

How do I Apply?

Click Apply Now to submit your application for this opportunity.

To learn more about CPA Australia and other opportunities, please visit our Careers page at

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