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Customer Experience Representative

Sydney, Australia
Closing date
Jun 9, 2024

View more

Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Permanent customer service opportunity within a leading manufacturer | 65-75k + super | North Ryde | Hybrid

Your new company
The world's largest manufacturer of automatic garage door openers and accessories.Our global experience and innovation has resulted in industry-leading designs and some of the most reliable and efficient products available in Australia and New Zealand. Office located in North Ryde.

Your new role
  • Ensure all inbound calls and Live Chat Conversations are answered and managed according to company standards.
  • Always maintain a professional service level
  • Deliver responses to all customer enquiries
  • Enter and process orders in a timely manner, daily - no outstanding matters at the end of each day.
  • Ensure correct product, prices & quantities on all orders.
  • Liaise with customers and sales managers regarding any problems or delays with on-time product delivery.
What you'll need to succeed
  • Strong customer service and call centre experience
  • A background in order processing is preferred. However, it is not essential.
  • Experience utilising CRM's
  • Excellent telephone & communication skills
  • Well-developed interpersonal skills
  • Strong conflict resolution ability
  • Attention to detail
What you'll get in return
  • $65,000 - $75,000 + super (experience depending)
  • WFH up to 2 days per week after the training period
  • 9-5 or 8-4, Mon-Fri
  • Tafe training courses provided
  • Progression opportunities
  • Fantastic benefits
  • Great company culture
  • Free onsite parking
  • ASAP start
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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