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ServiceNow Business Analyst

Basel, Switzerland
Closing date
May 24, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
As the premier supplier to our international banking client in Basel, Swisslinx are looking for a ServiceNow Business Analyst to work in a highly experienced ServiceNow Engineering Team on a contract basis starting ASAP to support a crucial IT modernisation program.

This is a rolling 12 month contract running with option to extend up to five years starting by August.

The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have an impact on the organisation. The successful candidate will have a proven track record liaising with end users, collecting their high-level business requirements and transforming them into user stories, using concepts like mocking, and clarifying/discussing requirements to developers.

As the ServiceNow Business Analyst you would transform end-user requirements to technical requirements for ServiceNow Developers. Your responsibilities include the following:

• Analyse business requirements, extract technology needs and translate them into workable user stories.
• Proactively assist with requirements clarification across the entire backlog.
• Deliver user stories based on end-user requirements to the development team.
• Participate in the high-level design discussions when required.
• Maintain and enhance process and feature documentation.
• Participate in team's agile rituals.
• Provide relevant information to team lead and line manager.

In order to be considered for this role, you will possess the following skills and experience:
• 5-10 years' experience as a Business Analyst
• Excellent technical knowledge of the ServiceNow or a similar ITSM platform
• Excellent stakeholder management skills.
• Strong requirements gathering skills, with experience in drafting user stories, documents, and presentations.
• Strong analytical and critical thinking skills, able to challenge requirements and provide alternatives when appropriate
• Fluency in English
Nice to have:

• Bachelor degree in IT or equivalent experience desirable
• Experience with at least three ServiceNow modules, especially ITSM, ITOM, SPM, HRSD, SecOps, and CSM
• Proficient in data mining and excel.
• Good understanding of agile methodologies
• Certification in Business Analysis is an advantage

Please note interviews would be conducted via video call, however the role is based 100% in Switzerland. Our client offers:

• The opportunity to work in a diverse and international environment on a long-term basis
• 50% working from home
• 20 days working remotely from abroad per year
• Modern office in central Basel (50 minutes direct train from Zurich) with subsidised canteen

Are you interested to work in an international environment in one of the most important financial companies worldwide? Then apply now! We look forward to receiving your full application before the deadline on Thursday 16 May.

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