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Associate, Support Engineer - Risk & Compliance

Northern Trust
Manila, Philippines
Closing date
May 17, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

This role covers below responsibilities within Northern Trust :
  • Provide support to the business and other IT teams to ensure stability of production systems.
  • Ensure priority incidents are being addressed in a timely manner to avoid major incidents
  • Resolve incidents/failures and ensure closure within the SLAs.
  • Participate in root cause analysis and provide solution/work around for incidents.
  • Create change requests and collaborate with sr associate for approvals.
  • Debug issues , incidents and provide solutions for the same through hands on development.
  • Proactively identify & implement opportunities to increase efficiency through automation & process efficiencies .
  • Participate in engineering efforts i.e. system design , build, deployment and testing.
  • Ensure seamless running of batch process/application through proactive & regular health checks
  • Support scheduled weekend activities, participate in disaster recovery events and release testing events.
  • Provide support for audit and compliance related activities .
  • Partner and communicate with global stakeholders, other IT teams, and business areas.
  • Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found
  • Work with upstream and downstream application teams proactively for any risks or potential issues.
  • Should be flexible to work in early APAC and EMEA time zones
  • Should be flexible for upskilling in different skill sets
Minimum qualification:
  • Bachelor's Degree in computer science or engineering
  • 5-7 years of extensive work experience in Unix, SQL, DataStage, API integration and Oracle database
Required Skills
  • Must have extensive work experience with Unix, SQL and Oracle database
  • Good hands on experience on ETL data stage and Web-logic servers
  • Must be well versed with the Unix shell scripting
  • Hands on experience on control-M scheduling tool for batch monitoring
  • Hands on experience in API integration SOAP or Rest is important .
  • Ability to resolve issues/troubleshoot application in a high-pressure & time critical environment.
  • Experience with ITSM Service now tool and Dynatrace will be added advantage
  • Self-motivated to initiate actions and be responsible for consequent decisions.
  • Good programming and debugging skills.
  • Strong analytical, design thinking and problem solving skills.
  • Strong written/verbal communications skills.
  • Strong interpersonal and teamwork skills.
Nice to Have Skills
  • Knowledge of reporting tools like Power BI
  • Hands on experience on ADO ( Azure Devops) .
  • Hands on experience on Dot Net and MQ
  • Exposure to Agile practices ( Scrum /Kanban) .
  • Understanding of ITIL Process guidelines, with specific focus on Service Operations and Incident Management.
  • Functional knowledge of risk and compliance in finance business .
  • Hands on experience on risk management systems like Archer or Murex.
Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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